RunSignUp

My credit card is no longer valid. How do I update my card to receive my refund?

Tags: card credit

Unfortunately, it is not possible to change where the refund is being sent to.

If the refund has already been issued to a standard credit card, don't worry! The bank has to deliver that refund.  They will either apply the refund to the cardholder's new account, or they may apply it to the old account and send a statement showing a negative balance.

Rarely, when neither of those is an option, they will reject the refund. If the refund is rejected by the bank, we will be notified and at that point, we email the registrant and reissue the refund by check.

Note: Unfortunately, if a refund has been issued to a prepaid debit card which has been thrown away, we are not able to recover those funds. If the registrant has the card information they may be able to contact the issuing bank to ask for help.

If you did not receive a new card from the same Bank, the Bank will reject the refund and at that point, we will issue the refund by check to you. For assistance, contact finance@runsignup.com.

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From Our Blog:
Nov 22nd, 2017
Charity Payments Bug

We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: 19 races out of the 29,000 races held since this bug was introduced 460 Transactions out of the 5,376,000 … Continue reading "Charity Payments Bug"

Nov 16th, 2017
Participants and Spectators Celebrate with RaceJoy!

This past weekend, RaceJoy was offered at two premier road races, the Madison Marathon in Wisconsin and the Charlotte Marathon in North Carolina. The races provided RaceJoy’s live phone tracking, progress alerts and cheer messages to participants and their supporting friends and families. Another big weekend for RaceJoy, with 12,400 people using the app and … Continue reading "Participants and Spectators Celebrate with RaceJoy!"

What Our Customers Say:

“What I really appreciate about RunSignUp, and the team at RunSignUp, is their commitment to innovation and their attitude about it: that innovation is something that they hunger for.”

- Michelle and James Bettis, 3W Races