RunSignUp

My credit card is no longer valid. How do I update my card to receive my refund?

Tags: card credit

Unfortunately, it is not possible to change where the refund is being sent to.

If the refund has already been issued to a standard credit card, don't worry! The bank has to deliver that refund.  They will either apply the refund to the cardholder's new account, or they may apply it to the old account and send a statement showing a negative balance.

Rarely, when neither of those is an option, they will reject the refund. If the refund is rejected by the bank, we will be notified and at that point, we email the registrant and reissue the refund by check.

Note: Unfortunately, if a refund has been issued to a prepaid debit card which has been thrown away, we are not able to recover those funds. If the registrant has the card information they may be able to contact the issuing bank to ask for help.

If you did not receive a new card from the same Bank, the Bank will reject the refund and at that point, we will issue the refund by check to you. For assistance, contact finance@runsignup.com.

E-Mail
From Our Blog:
Sep 21st, 2017
The Risks of Declining Registrations

There was a recent article on Bloomberg News suggesting that the next financial crisis could start in Silicon Valley and “Fintech”. Fintech is a broad term, but touches all races who use online registration with the movement of over $1 Billion per year thru the 100 or so race registration systems. Here are some of … Continue reading "The Risks of Declining Registrations"

Sep 21st, 2017
Child Privacy

To protect the data the races who use as as their online registration platform, we have made some updates to your race, event and club websites to better protect the online privacy of children, particularly those under the age of 13. Our updates are designed with the Children’s Online Privacy Protection Rule (“COPPA”) in mind and … Continue reading "Child Privacy"

What Our Customers Say:

“Using RunSignUp, we were able to use Race Director, our scoring software, in conjunction with RunSignUp, and that’s a huge advantage for us.”

- Aaron Ford, Ford Timing