RunSignUp

Why are my registrants being charged different fees?

RunSignUp fees are calculated based on the total at checkout, not per registration. This can save your registrants money when they register multiple runners and/or make additional purchases.

For example, if your race fee is $20.00, one registrant will pay $2.50 for a total of $22.50. But if someone registers with a friend the total at checkout will be $40.00 and the fee will be $3.00 or $21.50 each. And a family of 4 registering together would pay even less $80.00 x 6% = $4.80 or $21.20 each. You can see our full pricing here.

Additionally, donations get their own, lower processing fee! If you do not know what type of payment account you have, see here. If you would like to upgrade to an Advanced Payment account to get the lowest fee on donations, go to your Race Dashboard and navigate to Financial -> Payment Setup -> Set Up a New Account (Make sure to check Advanced Payment). For assistance, contact finance@runsignup.com.

Please see the answers to the question "How do I receive the lower processing fee for donations?".

 

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From Our Blog:
Sep 21st, 2017
The Risks of Declining Registrations

There was a recent article on Bloomberg News suggesting that the next financial crisis could start in Silicon Valley and “Fintech”. Fintech is a broad term, but touches all races who use online registration with the movement of over $1 Billion per year thru the 100 or so race registration systems. Here are some of … Continue reading "The Risks of Declining Registrations"

Sep 21st, 2017
Child Privacy

To protect the data the races who use as as their online registration platform, we have made some updates to your race, event and club websites to better protect the online privacy of children, particularly those under the age of 13. Our updates are designed with the Children’s Online Privacy Protection Rule (“COPPA”) in mind and … Continue reading "Child Privacy"

What Our Customers Say:

“Now, with RunSignUp, someone signs up to be a member of the club, we get a notification, and one year later they get an email to renew – we don’t have to send any emails manually.”

- Josh Spiker, Vendurance