RunSignUp

Why are my registrants being charged different fees?

RunSignUp fees are calculated based on the total at checkout, not per registration. This can save your registrants money when they register multiple runners and/or make additional purchases.

For example, if your race fee is $20.00, one registrant will pay $2.50 for a total of $22.50. But if someone registers with a friend the total at checkout will be $40.00 and the fee will be $3.00 or $21.50 each. And a family of 4 registering together would pay even less $80.00 x 6% = $4.80 or $21.20 each. You can see our full pricing here.

Additionally, donations get their own, lower processing fee! If you do not know what type of payment account you have, see here. If you would like to upgrade to an Advanced Payment account to get the lowest fee on donations, go to your Race Dashboard and navigate to Financial -> Payment Setup -> Set Up a New Account (Make sure to check Advanced Payment). For assistance, contact finance@runsignup.com.

Please see the answers to the question "How do I receive the lower processing fee for donations?".

 

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From Our Blog:
Nov 24th, 2017
2017 Thanksgiving Registration Stats

We are very thankful for all of the race directors, timers, partners, and runners who used RunSignUp yesterday. We are also thankful that our self-serve technology worked so well (and that we didn’t have too many support calls!). At RunSignUp, we always want to share our data on the trends and drivers of registrations to … Continue reading "2017 Thanksgiving Registration Stats"

Nov 22nd, 2017
Charity Payments Bug

We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: 19 races out of the 29,000 races held since this bug was introduced 460 Transactions out of the 5,376,000 … Continue reading "Charity Payments Bug"

What Our Customers Say:

“Since we added [donations] into our registrations with RunSignUp, we’ve had a surprising amount of people that have been able to increase the donations we get over all our races, significantly.”

- Shawn Duffey, Gulf Coast Runners