RunSignUp

Edit a Group Password

Group passwords allow you to limit the members of your group to only those who know the password. In some cases, you may forget your password or enter it in incorrectly during the time of group setup. If you need to update your group password, then this section will show you how to easily do so as the group administrator.

UPDATE T-SHIRT SELECTION/GIVEAWAY

Some races offer t-shirts or other giveaway items that go along with registration. If you selected the wrong size option for your t-shirt, or made any other incorrect option selection, then the race may allow you to correct this from your profile.

On certain races, the race director may give you, as the runner, the ability to change your giveaway selection by following these steps:

  1. Sign In to RunSignUp
  2. Go to your Profile
  3. Click My Registered Races
  4. Click Manage next to the registration that you are editing
  5. Click the Giveaway menu item
  6. Change your Giveaway selection
  7. Click Continue

Why do I not see this option? +


This race may not have this feature enabled, or they may have disabled participant management of this feature.

Please contact the race directly with any further questions by using the "Race Contact Info" section of their SignUp page.

Why is my registration not showing in my profile? +


Don't worry! Most of the time you are registered, but your registration is just associated with a different account.
Your registration is associated with a sub-account of another user
Someone registered you for a race using their account, so you were created as a sub-account. See here to learn how to transfer the registration to your existing account.
Your registration was imported
A lot of races will process entries manually. You just need to claim your uploaded account as described here
You used a different email address to register
You can merge accounts with different email addresses by following the guide here
You did not complete your registration
First look to see if you are registered on this race's "Find a Participant" page. If you still do not see yourself and have a charge on your credit card that has posted, please contact info@runsignup.com. If you do not see yourself here, and you also have no charge on your account, then you are not yet registered.
You registered under a typo
If you find your registration on the race's "Find a Participant" page, but you don't see it under your account (and you have claimed ALL possible accounts as explained above), then you may have registered under a typo. Please contact info@runsignup.com.

My Registered Races

At the bottom of your “Profile Page”, go to the Runner Links” section, and click on My Registered Races”.

Consolidate Accounts

Manage the Registration

Click Manage next to the registration that you would like to manage your Giveaway for

Manage Registrations

Change your T-Shirt or Giveaway Selection

View the details pertaining to the update, enter in any additional details, such as credit card information, if necessary, and then “Confirm Changes”.

Once you have your Giveaway selection set, click “Continue”.

Manage Registrations

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From Our Blog:
May 19th, 2017
Fastest Runner to Run with RaceJoy! Places First in 2017’s Maine Coast Marathon

“Being able to share my race experience with my family and others with an improved level of detail via RaceJoy was pretty awesome.” Rob Gomez On May 14, Rob Gomez, placed first and won the Maine Coast Marathon with a finish time of 2:34 averaging 5:54 minute miles. Rob’s time would have been even less … Continue reading "Fastest Runner to Run with RaceJoy! Places First in 2017’s Maine Coast Marathon"

May 19th, 2017
RunSignUp Symposium Expands Timer Day

Moorestown, NJ – The fourth annual RunSignUp Race Director/Timer Symposium is expanding its Timer Day to include timing software and hardware representatives from throughout the endurance community. The Symposium opens with a Reception on July 17th, and includes two days of educational programming: a set of broad ranging sessions for race directors, race management companies, … Continue reading "RunSignUp Symposium Expands Timer Day"

What Our Customers Say:

“The biggest feature that we are integrating with is the Race Day Check-In feature This has been a huge hit, and it not only increases efficiency, but it improves the Race Day overall.”

- Aaron Ford, Ford Timing