I forgot my password, how do I reset it?

You can learn how to Reset your password below:


Reset Password If you ever happen to forget your password, simply open up the “Login” box, and click “Forgot Password?” At this point, you can enter in the email address you use to access your RunSignUp account, and click on the button labeled “Reset Password”.

After clicking the “Reset Password” button, you will receive an email at the corresponding account that reads as follows:

You are receiving this e-mail because you have requested a password reset. Please click the link below to reset your password:

Click the following link to reset your password: Generated Sequence)/(UserID)

If you did not request this password reset, then please ignore this email (your password will remain unchanged).

As the email instructs, click on the link provided, and you will be brought to the “Password Reset” page. Enter in the “Password” you wish to use for your account, and then re-enter it into the “Confirm Password” field. When you click the “Reset” button, your password will be reset, and you will now be able to sign in using that password.

Reset Confirm Password

Note: If you have not forgotten your password, and simply would like to change it, then please refer to the section on “How to Change Your Password”.

From Our Blog:
Nov 24th, 2017
2017 Thanksgiving Registration Stats

We are very thankful for all of the race directors, timers, partners, and runners who used RunSignUp yesterday. We are also thankful that our self-serve technology worked so well (and that we didn’t have too many support calls!). At RunSignUp, we always want to share our data on the trends and drivers of registrations to … Continue reading "2017 Thanksgiving Registration Stats"

Nov 22nd, 2017
Charity Payments Bug

We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: 19 races out of the 29,000 races held since this bug was introduced 460 Transactions out of the 5,376,000 … Continue reading "Charity Payments Bug"

What Our Customers Say:

“Speed, convenience…the integration that RunSignUp has with Race Director is a huge time saver for us.”

- Shawn Duffey, Gulf Coast Runners