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How do I issue a refund?

Tags: issue refund

As the Race Director for your Race, you are able to issue refunds to your participants.

1)  Enter the participant name using the Search by Name toolbar located on the top right of your Race Dashboard. Alternatively, you can search for the participant via Participants -> Participant Management -> Search Participants.

2)  Click on the "Manage" button for the Participant you would like to issue a refund.

3)  On this page, you can view the Participant information as well as perform a list of options including Editing Participant Info, Issue a Refund, Transfers, etc.

Important: You must have funds in the Refund Reserve in order to issue a Refund. By default, if you have refunds or transfers turned on for your Race, RunSignUp will keep some of the race funds in Refund Reserve to pay for potential refunds until the race is completed.

For information on how to add funds to the Refund Reserve, refer to the question "How do I add funds to the Refund Reserve?".

Note: Refund incurs a $1 Refund Processing Fee per participant who is refunded online. This means that you must plan to have more in your Refund Reserve than the original Amount Paid for each participant that you are refunding.

For a tutorial on how to issue a refund, see here.

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From Our Blog:
Sep 21st, 2017
The Risks of Declining Registrations

There was a recent article on Bloomberg News suggesting that the next financial crisis could start in Silicon Valley and “Fintech”. Fintech is a broad term, but touches all races who use online registration with the movement of over $1 Billion per year thru the 100 or so race registration systems. Here are some of … Continue reading "The Risks of Declining Registrations"

Sep 21st, 2017
Child Privacy

To protect the data the races who use as as their online registration platform, we have made some updates to your race, event and club websites to better protect the online privacy of children, particularly those under the age of 13. Our updates are designed with the Children’s Online Privacy Protection Rule (“COPPA”) in mind and … Continue reading "Child Privacy"

What Our Customers Say:

“It truly is the most mature online registration system integration that I have in that it’s both additions and changes that go bi-directionally.”

- Roger Bradshaw, The Race Director