RunSignUp

My Payment Account says Pending Approval. How do I get this approved immediately?

Your payment account is currently being reviewed by our Risk Team or possibly by the processing bank.

Please be patient as the review process may take up to 24 hours. Should there be any issues, our Risk Team will reach out to you. If you would like more information on the status of your pending payment account, please contact finance@runsignup.com.

Note: Your payment account will not be able to accept transactions until your Payment Account is approved by our Risk Team. To avoid any delays, we recommend you set up your Payment account information at least several days before you plan to open registration whenever possible.

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From Our Blog:
Nov 24th, 2017
2017 Thanksgiving Registration Stats

We are very thankful for all of the race directors, timers, partners, and runners who used RunSignUp yesterday. We are also thankful that our self-serve technology worked so well (and that we didn’t have too many support calls!). At RunSignUp, we always want to share our data on the trends and drivers of registrations to … Continue reading "2017 Thanksgiving Registration Stats"

Nov 22nd, 2017
Charity Payments Bug

We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: 19 races out of the 29,000 races held since this bug was introduced 460 Transactions out of the 5,376,000 … Continue reading "Charity Payments Bug"

What Our Customers Say:

“Since we added [donations] into our registrations with RunSignUp, we’ve had a surprising amount of people that have been able to increase the donations we get over all our races, significantly.”

- Shawn Duffey, Gulf Coast Runners