RunSignUp

View/Edit a Registration

Once you register for a race, you will always have the opportunity to log into RunSignUp and view your registration. Also, before the race takes place, you may be able to edit certain aspects of your registration. This section will show you how easy it is to view/edit your registration.

VIEWING & EDITING A REGISTRATION

Once you register for a race, you will always have the opportunity to log into RunSignUp and view your registration. Also, before the race takes place, you may be able to edit certain aspects of your registration.

To view and/or edit your registration, begin by logging into your account, and go to your “Profile” page. On the “Profile” page, click the button for “My Registered Races”, and you will be brought to a listing of your race registration history. From here, you can find all of the registrations done through your account, and they will be separated by race, event, event date, and registrant. Next to each registrant, you will be able to click “Manage Registration”.

Note: If the race has past, then you will only be able to click “View Registration”.

On certain races, the race director may give you, as the runner, the ability to change your giveaway selection by following these steps:

  1. Sign In to RunSignUp
  2. Go to your Profile
  3. Click My Registered Races
  4. Click Manage next to the registration to Manage

Note: You can also access your registration directly from your registration confirmation email by clicking the "Manage Registration" link underneath your registration information.

If you did not recieve your registration confirmation email please see our guide on How To Resend Your Confirmation Email"

Why is my registration not showing in my profile? +


Don't worry! Most of the time you are registered, but your registration is just associated with a different account.
Your registration is associated with a sub-account of another user
Someone registered you for a race using their account, so you were created as a sub-account. See here to learn how to transfer the registration to your existing account.
Your registration was imported
A lot of races will process entries manually. You just need to claim your uploaded account as described here
You used a different email address to register
You can merge accounts with different email addresses by following the guide here
You did not complete your registration
First look to see if you are registered on this race's "Find a Participant" page. If you still do not see yourself and have a charge on your credit card that has posted, please contact info@runsignup.com. If you do not see yourself here, and you also have no charge on your account, then you are not yet registered.
You registered under a typo
If you find your registration on the race's "Find a Participant" page, but you don't see it under your account (and you have claimed ALL possible accounts as explained above), then you may have registered under a typo. Please contact info@runsignup.com.

My Registered Races

At the bottom of your “Profile Page”, go to the Runner Links” section, and click on My Registered Races”.

Consolidate Accounts

Manage the Registration

Click Manage next to the registration that you would like to view

Manage Registrations

The “Manage Registration” page is where you need to go in order to resend the confirmation email, request a refund, transfer into another event, transfer your registration to another participant, create a fundraiser, and create/join a competitive running team. In order to learn more about any one of these topics, please refer to the corresponding sections listed below:

IMPORTANT: The functionalities explained here are on a race by race basis. Certain races may not offer refunds, transfers, teams, or fundraising.

E-Mail
From Our Blog:
Oct 14th, 2017
Lessons for Races and RunSignUp from Forbes 100 Essays

The 100th Anniversary edition of Forbes contained a section with short quotes or essays from 100 of the best business minds. There are a number of quotes that are thought provoking for races and for RunSignUp. Here are the highlights we took from the list. For Races & RunSignUp “Over the next few years, as … Continue reading "Lessons for Races and RunSignUp from Forbes 100 Essays"

Oct 12th, 2017
Goodbye Horizontal Menu on Race Dashboard

We know we have some old diehards using the horizontal menu layout, but we will be retiring that soon as part of our User Experience design work. Hopefully all the other cool stuff we are coming out with will make up for getting rid of this ugly menu…

What Our Customers Say:

“It’s been fantastic. If Andrew hasn’t been able to answer something, he gets the answer from somebody else and gets back to us in 10 minutes. Everyone is unbelievably responsive to everything.”

- Katie Pavlich, Pittsburgh Marathon