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Where are my race proceeds? What happened to the rest of the money owed?

Rest assured, your Race funds are on the way! You can view your Balance Owed amount on your Financial Summary page by navigating to Race Dashboard -> Financial -> Summary. Here is a tutorial on how to view your financial summary.

You can view your Upcoming Payment Detail on your Manage Payment Account page by navigating to Profile -> Payment Accounts -> Manage. Here is a tutorial on how to view/manage your Payment Account.

The actual amount shown on your Upcoming Payment Detail may differ from your Balance Owed amount due to settlement timeline of individual transactions and bank holidays. Either way, your Race funds will be paid out to you according to your payment schedule.

Direct Payments - The deposit amount will reflect on your bank statement in 2-3 banking days after the Initiation day on the Upcoming Payment Detail.

Check Payments - Check payments are processed each Monday or Tuesday (depending on account type) for any race that has over $200 as of the previous Friday at midnight OR any race that has finished at that time regardless of the amount owed.  You can expect to receive the check in 5-6 business days after the Initiation day on the Upcoming Payment Detail.

If the above does not answer your question, please see the answer to the question "Why is it taking so long to send my money?".

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From Our Blog:
Nov 24th, 2017
2017 Thanksgiving Registration Stats

We are very thankful for all of the race directors, timers, partners, and runners who used RunSignUp yesterday. We are also thankful that our self-serve technology worked so well (and that we didn’t have too many support calls!). At RunSignUp, we always want to share our data on the trends and drivers of registrations to … Continue reading "2017 Thanksgiving Registration Stats"

Nov 22nd, 2017
Charity Payments Bug

We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: 19 races out of the 29,000 races held since this bug was introduced 460 Transactions out of the 5,376,000 … Continue reading "Charity Payments Bug"

What Our Customers Say:

“Bryan is tremendous at follow-ups, as I have found everybody is at RunSignUp. When you need an answer to a question, you get answers to questions, and that just doesn’t happen with most online companies.”

- Terry Lewis, RS Racing Systems