RunSignUp

SERVICES HOW TO PRICING RUNNERS CUSTOMERS
Background

You can use our services for FREE.

The only fee for our registration service is a processing fee paid at checkout, by you or by your runners (your choice). The only thing we will EVER charge you for are processing fees.

Our processing fees are charged per transaction - not per runner, so you and your customers can save on multi-runner purchases. And all donations get their own, lower processing fee.

Processing Fees for Races

Checkout Total
$0.00
FREE
Checkout Total
$10.00 and Less
$2
fee
Checkout Total
Above $10.00
$2.50
fee
Checkout Total
Above $30.00
$3
fee
Checkout Total
Above $50.00
6%
fee
Checkout Total
Above $250.00
5%
fee
Checkout Total
Above $1,000.00
4%
fee

Donation Processing Fees 4 - 4.8%*

*Donation processing rate is dependent on a race’s organization type and choice of payment option.

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Pricing Details


Multi-Person SignUp Discount

Because we charge runners by transaction fee, not per runner, participants can claim a significant savings by registering as a family or group.


Flexible Processing Fee Options

We allow Race Directors to set flexible payment options for race, donation, and store fees. Processing fees can be paid by the runner, absorbed by the race, or split 50-50%.


Refund Processing Service

Whether you offer unlimited refunds or process them only in extreme circumstances, we can help you out. For a processing fee of $1 per refund, we automate your refund procedures.

Payment Details

Payment Accounts — How and When You Get Paid

Payment Account Options +

Quick Start

Set Up Now

  • We ask you for the minimum amount of information required to satisfy credit card processing rules for setting up your payment account.
  • Choose to make payments to yourself or to a business, charity or other non-profit entity (like a school).
  • Choose to receive direct deposit (preferred) either weekly or monthly, or choose check payments (weekly only).

Set Up Later (Perfect for Timers)

  • Our innovative Quick Start payment system allows you to set up your race now, begin taking registrations, and come back later to give us the instructions on the payment account.
  • Send an email to a Race Director, Finance Manager, or anyone with account details with instructions on finishing the setup of the payment account.

Advanced Payment

Advanced Payment Option

  • An Advanced Payment account requires entering a little more information to setup your payment account but comes with added benefits, including:
    • Reduced credit card processing fees on donations
    • More detailed financial reporting
    • Payment frequency up to daily
  • The information requirement for an individual are the same under both processing options, so Individuals are automatically processed under the Advanced Payment Option.
  • Any other business or non-profit entity who wants the additional benefits can move from a Quick Start account to an Advanced Payment account at any time.
  • Direct deposit payments available weekly or daily; check payments available weekly only.

Want more information on what a Payment Facilitator is, and what type of information we need from you (and why) for you to set up your Payment Account? Read our Payment Facilitator FAQ

Payment Schedule +

Click the links below to select the payment schedule you wish to view.

View the How to on Setting Up Payments

Quick Setup
(Check)		 Quick Setup
(Direct Deposit)		 Advanced Setup
(Check)		 Advanced Setup
(Direct Deposit)
Weekly Weekly Weekly Weekly
N/A N/A N/A Daily
Payments for new accounts may take a week to verify before payments are made.

Secure Data and Transaction Processing

As a technology first company RunSignUp takes our responsibility to securely handle your data and process your race transactions very seriously. We implemented policies and invested in infrastructure, tools, certifications, and processes to make sure your data stays secure and your funds are delivered to you accurately and on time.

View Secure Data and Transaction Processing Document

Flexible Secure Infrastructure +

RunSignUp has invested in the latest technology and cloud architecture to meet our customers' needs. Our cloud architecture benefits you with speed and scalability at a low cost, providing the ability to handle large races with 50,000+ runners attempting to register simultaneously. Information sharing is secure; we use multiple levels of firewalls and all pages are secured with TLS/SSL and HTTPS. Runners can access us from any device including computers, iPads, and both Apple and Android smartphones. You can count on our secure infrastructure to be available: we had zero downtime in 2016. This secure infrastructure allows you to be comfortable that your data is being handled properly and payments to you are accurate and on time.

Secure Transaction Processing +

PCI Level 1

RunSignUp has achieved the highest level of PCI compliance as evidenced by our Attestation of Compliance. Our volume of transaction processing required us to go through a rigorous certification process, which included onsite reviews and scanning and vulnerability testing with an independent third party Qualified Security Assessor. As part of the certification process we implemented the following advanced security measures:

  • Secure password storage with protections like bcrypt
  • Secure user input fields with SQL prepared statements to prevent XXS attacks and SQL injection as well as CSRF attacks
  • Advanced encryption key management procedures
  • Secure network configurations with multiple levels of firewalls
  • Employee, customer, participant segmentation and access control and login management
  • 100% code review and change logs
  • System hardening including implementation of Center for Internet Security recommendations
  • OSSEC log analysis
  • AntiVirus scanning including ClamAV
  • Constant vulnerability scanning including implementing Nessus
  • Monthly process to install security patches

Payment Facilitator

RunSignUp has taken steps as a company to meet stringent security, banking, VISA and MasterCard processing rules to become an authorized intermediary (Payment Facilitator) between credit card holders (registrants) and race owners. This means that with our Advanced Payment Accounts we never handle your race proceeds. After the credit card transactions are settled for your race, the race proceeds are held in escrow for your benefit with our back end credit card processing company. Funds transfers to you happen accurately and on time by either ACH or check based on the frequency of payment you have requested.

Data Privacy +

Data privacy is important to you and to your participants. Whenever we collect or transmit sensitive data, that data is encrypted and transmitted in a secure way. We don't sell or share participant data with anyone other than the owner or Event Director of the event for which a participant has signed up. RunSignUp will not market or sell anything directly to participants who use our site. We only collect credit card information when a participant requests us to and if requested it is stored securely with a third party PCI Level 1 compliant vendor who specializes in credit card storage. View our Privacy Policy for more info.

What should you look for in evaluating data security and transaction processing in a race technology provider?

  • Does the provider have secure, scalable technology?
  • Are they PCI Level 1 compliant with independent auditors?
  • Do they keep your race funds separate from the funds that they use to operate their business?
  • Do they have a privacy policy for how they will collect, store, and share data?
  • Will they use participant data to market or sell unrelated events, subscriptions, or other items to your race participants?
  • Do they have a proven track record in the industry?
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“As always thanks for your quick reply. Sorry I did not get back sooner. I timed 4 races this weekend and got swamped. I am glad to be part of the RSU team. I have confidence that you guys will keep making it the most user friendly site. Talk to you soon.” - Chuck B, Michigan Running Foundation
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© 2017 RunSignUp, LLC
From Our Blog:
Jul 27th, 2017
New Results User Experience

We released this in a number of phases over the past month, but it is a good example of how we are committed to our User Experience Manifesto of making the best user experience for race directors and participants. The new main table is cleaner with new typography for easier reading/scanning and brings a fresh … Continue reading "New Results User Experience"

Jul 26th, 2017
The Dragons 5K Impresses with Technology + Unique Resources

The Dragons 5K in Dayton, OH took place on Saturday, July 15th and used technology to make the most of their setting in the stadium home of the Dayton Dragons (Fifth Third Field). Working with the timer Good Times Event Services, the race used the Live Leaderboard feature to display race results for runners at … Continue reading "The Dragons 5K Impresses with Technology + Unique Resources"

What Our Customers Say:

“I love that everything in RunSignUp can be used on the fly. I was able to, while I’m boarding a plane, create a coupon code, deploy that coupon code, and know that it is going to work seamlessly.”

- Michelle and James Bettis, 3W Races