It's simple. We take a small percentage of online credit card transactions so we can pay the bills. We will never, ever sell your information to spammers.
We offer Manual and Direct Payments. Manual Payments is our old system (prior to October, 2013) that pays on a weekly basis by check or direct deposit to any race or club due more than $200 or was completed. This service may be discontinued in the future due to IRS and VISA and the credit card network requirements.
Our new Direct Payment system is the preferred method. It allows races and clubs to be paid daily, weekly or monthly directly by the credit card system. The credit card networks provide money into your account typically 2 business days after a transaction. This is the preferred method by VISA and the credit card networks. This system sets your race or club us as a "sub-merchant" and requires information to assure money is not being laundered or going to terrorist organizations. If your organization has a tax ID, you will be required to enter that. Individuals will be required to enter the final 4 digits of their social security number. This data is NOT stored on our servers, but within the credit card processing network. This is similar to the information required for a PayPal account, which uses similar modern technology which will become the norm over the coming years. See more information here.
We offer a refund processing service for $1.00 per refund processed. We will hold a refund reserve to fund this. You may set your own refund reserve over a minimum of 5 times the most expensive event in your race. Note this means we would withhold payment of the first 5 or more race fees collected under either the Manual or Direct Payment methods - you will see this in the Financial Reports listed as a Holdback.
For large races (over 5,000), we offer a scalability option for our Cloud Service which ensures enough capacity to handle a rush by runners on the opening of Registration or post-race people looking at Results. We offer this as a Testing Service as well as for Registration Day and Race Day. Set-up is $5,000 plus $25 per EC2 Unit of compute capacity. We have tested with 50,000 registrations completed in 7 Minutes, and 100,000 Result lookups per minute. See more information here. Email us at firstname.lastname@example.org for more information.
This service is free for final time results. We also offer notifications for Splits – for example if notifications should be sent at each mile point for a runner. This has a set-up cost of $1,000 and includes up to 25,000 free TXT notifications. TXT notifications over 25,000 will be charged at $0.01 per TXT.
We offer runners a significant savings when registering multiple participants in one transaction, the processing fee is calculated on the total transaction. For example if a family of 3 signup for a $25 race separately, they would pay $2.50 X 3 = $7.50 of processing fees. If they signup in one transaction they not only save typing (we automatically fill in the address for others in the family), they would pay 6% X $75 = $4.50, saving $3.
For Direct Payments, we make payments Daily, Weekly or Monthly at your selection. We transfer all settled from the credit card network at 5AM Eastern for all transactions that have cleared by approximately 6PM Eastern the previous day. Note that customers switching from Manual to Direct will receive both a check and a direct deposit the week they make a transition since there is normally money due based on the old Manual Payment method. Payments typically take 2 days to process thru the credit card network before you see them in your bank account. So a payment processed on a non-holiday Monday at 5AM for transactions thru 6PM on Sunday will appear in your bank on Wednesday, typically. See more information here.
For Manual Payments, we send checks each Monday to any races with fees of over $200 owed or if a race has completed. Payments are made on any transactions happening before Friday Midnight. This keeps costs low. You can see how much has been collected at any time in the Report for your race.
RunSignUp gives the Race Director options for having the runner pay the entire processing fee in addition to the race fee, have the processing fee taken out of the race fee, or split 50-50. This can be set for race fees, donation fees and store fees.