Hoka One One Chicago Half Marathon & 5K

Sun September 27, 2020 Chicago, IL US 60637 Directions
FAQS
MANAGE YOUR REGISTRATION:

COVID-19 CANCELLATION FAQS

 
WHAT ARE MY OPTIONS?
  1. COMPLIMENTARY DEFERRAL to the 2021 Hoka One One Chicago Half Marathon & 5K on Sunday September 26, 2021.
  2. DONATE your registration fee to the Chicago Public Schools via the Life Time Foundation (your donation is 100% tax-deductible). 
  3. GET A REFUND for your registration fee (minus original processing fees paid)
All decisions must be submitted before September 1, 2020
 
WHERE DO I MAKE MY DECISION? 

Please make your decision by following these steps:

  1. Visit the event page here.
  2. Select your preferred option.
  3. Click "Continue"
  4. Login to your account
  5. Click "Save Decision"

Please note: You may need to take further action based on the decision you make as outlined on the decision page.

Sponsor/Charity Registrants: If your entry was acquired as part of an agreement with a sponsor or charity partner, your registration will be subject to the cancellation resolution as determined by the sponsor/charity. Please reach out to the sponsor/charity directly before taking any steps.

WHEN DO I HAVE TO MAKE MY DECISION BY?

All decisions must be submitted before September 1, 2020.

CAN I CHANGE MY DECISION?

No, once you submit your selection, your decision is final.

I PURCHASED A VIP PACKAGE, WHAT ARE MY OPTIONS?

All VIP packages will be automatically refunded. You will have the opportunity to purchase a VIP Package as an add-on when you register for the 2021 event.

 

DEFERRAL OPTION FAQS

 
IF I DEFER, WHAT FURTHER ACTION IS NEEDED?

If you choose Option 1: Complimentary Deferral to 2021, you will be emailed exclusive instructions to register for the 2021 event (at no cost) prior to general registration opening. 

IF I DEFER, WHY DO I HAVE TO REGISTER AGAIN IN 2021?

If you defer, you will not have to pay for your 2021 registration but we still need you to register to agree to our 2021 waiver and to collect your most up-to-date information. We will send you instructions via email. 

WILL I INCUR ANY PROCESSING FEES OR ADDITIONAL COSTS FOR MY DEFERRAL?

No, you will not incur any processing fees or additional costs for your 2021 race registration. 

DO I GET TO CHOOSE MY DISTANCE FOR THE 2021 EVENT?

Your deferral value will be valid for the same distance you were registered for this year.

 

DONATION OPTION FAQS

 

WHAT FURTHER ACTION IS NEEDED?

If you choose Option 2: Donate - No further action is required.

PLEASE TELL ME MORE ABOUT THE LIFE TIME FOUNDATION.

If your family doesn’t rely on school meals, you may not be aware of the heroic efforts of Chicago Public Schools’ nutrition professionals. When COVID-19 hit Chicago, the district’s School Lunch Heroes responded to school closures without hesitation committing to feed the children of our city through the unknowns of this health crisis. We applaud their commitment to feeding our children and encourage you to support them.

Please consider supporting CPS’ food service program, so they can continue to serve our children and so that they have the critical food safety equipment needed to safely deliver food to children who without school meals, may go hungry.

100% of your registration fee will be turned into a tax-deductible donation to the Life Time Foundation who will administer all proceeds – 100% benefitting Chicago Public Schools. You will receive an email from foundation@ltfoundation.org by September 15th providing an official gift receipt. The Life Time Foundation is a public charity 501(c)(3) nonprofit organization, federal tax ID: 03-0533192

 

REFUND OPTION FAQS

 
WHAT FURTHER ACTION IS NEEDED?

If you choose Option 3: Refund - No further action is required.

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

On average it takes 10-15 business days but some banks may take longer. Please allow up to 25 business days for the credit to be posted to your account.

WHAT IS THE PROCESSING FEE ASSOCIATED WITH THE REFUND?

The processing fee associated with the refund is the original processing fee you paid to register for the event. We are not charging any additional fees but we are unable to refund the original processing fee you paid.

MY CREDIT CARD HAS EXPIRED, HOW WILL I RECEIVE MY REFUND?

The refund can only be posted to the same card you used to register. We recommend reaching out to your bank to locate those funds after the refund has been processed. For more information on this process, please click here.

WHICH CREDIT CARD DID I USE TO REGISTER?

You may find that information on your email confirmation receipt that you received when you first registered for the event.

 

VIRTUAL EVENT FAQS

 

WILL THERE BE A VIRTUAL EVENT? 

We will miss seeing you in person this fall but stay tuned as we introduce an Virtual Challenge in the coming days. 

 
All decisions must be submitted before September 1, 2020

 

PUBLISHED 7.21.2020 3:30 PM CST

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