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I have registered for race, but now I can't make it. What are my options? Unfortunately, we have no refund, deferral, and transfer (to another race and/or person) policy. This policy was stated and acknowledge during the registration process. We do offer race insurance that can only be purchased during registration.
I purchased the event insurance; how do I make a claim? The event insurance is through Allianz. Shortly after you registered you should had received an email from Allianz with information on how to make claim. To manage your policy or file a claim, visit www.eventregistrationprotection.com. If you have questions regarding your insurance, contact Allianz Global Assistance at 1-888-497-6987.
Can I make changes to my registration information?Directions to updating your registration.
Can I purchase Santa Glow Kits? During registration you will find these items listed on the Add-On page.
How can I purchase Santa Glow Kits after I have registered? Sign into RunSignup > Profile > Upcoming Events > Manage Registration (next to event editing) > Add-On > Edit Quantity > Continue.
What is included with my registration? Santa Tracker – bib, Admission to the North Pole, Plenty of Photo Opps, Participant presents (hat and ornament finisher medal)
How do I check to see if I’m registered? Look up your registration here.
Where can I pick up my bib number?Santa’s Workshop will be open on Friday, December 13 from 4-6:30 p.m. at American Family Fitness Midlothian, 12900 Amfit Way, Midlothian, VA 23114 and Saturday, December 14 from 3-5:30 p.m. at the North Pole at Mid-Lothian Mines Park.
Is registration available on Race Day? Walk up registration will be available at packet pick up or online.
Can someone pick up my bib number for me? Yes, but they will need a copy of your photo ID. The copy can be presented electronically (on their phone) or a physical copy.
Where can I find the map of Tacky Wonderland (the course)? The map is available on our website.
Where can I park? Polar Express parking/pick up (Shuttle Bus) and Reindeer Parking (parking-lot within walking distance) information can be found here. Or you can always take Lyft!
Who is the official Event Charity?Kids Run RVA is the official Event Charity of the Tacky Light Run. It is Sports Backers’ youth –focused initiative dedicated to motivating thousands of young people across the Richmond region to run, jog, and walk on a regular basis. The program has over 75 clubs (and growing!) in the Richmond region spanning from Hanover to Hopewell and points in between, and it places emphasis on young runners in under-served communities, where opportunities for physical activity are often limited. Kids Run RVA is working to offset the epidemic of childhood obesity and is cultivating a long-standing love of running and physical activity that will translate into adulthood for all kids in our community. Every year, Kids Run RVA helps thousands of kids get moving, providing support in a variety of ways, including helping schools establish running clubs, providing proper running shoes to kids in need (last fall we donated 85 pairs of shoes), and making it possible for them to participate in youth races.