Participant Management

What's Included?

Participant Management

RunSignUp minimizes the labor and maximizes the efficiency of Participant Management.

Managing Refunds, Transfers, and Waitlists

Trying to envision your new Race Day? Here’s a little more detail.

Want to make sure you’re setting up your refunds and transfers correctly? We’ll walk you through all your options.

Watch Michelle & James Bettis of 3W Races break down their strategy for managing a rapidly increasing number of runners.

For examples of Participant Management in action, check out our Case Studies on 3W Races and the Ventura Marathon.

Ventura Marathon Case Study

The Ventura Marathon educates and informs runners to ensure that self-service participant management is seamless and convenient.



Download CSV files of your participant information, manipulate participant reports online, and access summary and detailed financial reports. We’ll even supply graphical reports to help you visualize your race details.

From Our Blog:
Mar 18th, 2018
U.S. Registration Market Analysis – March 2018

We do a US Registration Market Analysis every 6 months: September 2015 March, 2016 September, 2016 March, 2017 September, 2018 We try to make it better with your feedback (so feel free to send suggestions or corrections to bob.bickel at We do this as part of our own internal market evaluation processes, but share... Continue Reading →

Mar 15th, 2018
RaceTrends: Are Participants Returning?

Among the many marketing questions facing race directors is this one: do you focus your efforts on enticing previous runners to return, or seek out new participants? In an ideal world, the answer is BOTH! However, it’s worth understanding the baseline “normal” expectation for participants to return to assess some of your strengths – and update... Continue Reading →

What Our Customers Say:

“We want a company that wants to work with us, as we own the race company, and it’s us that ultimately has to deal with customer service.”

- Michelle and James Bettis, 3W Races