Location: Saint Louis, MO US 63101

FAQs

This year, Trailnet is moving to BikeSignUp. (or RunSignUp—they're synonymous!) One BikeSignUp account will allow you to register for rides, sign up to volunteer, manage your membership and shop the new online member store. Keep track of all of your registrations, results and photos in one place.

As a Trailnet member, you get some great perks: discounts on rides and free ride vouchers. Now, all of those benefits will be digital! You will receive a few important emails from Run Sign Up today that will require you to take action to claim your benefits

To access your ride discount, it is important that you claim your account to join the Trailnet Membership Run Sign Up Club.

You should receive an email from Run Sign Up asking you to claim your account. Click the button in the email and follow the instructions. Click here for detailed instructions on how to claim your account.

Your free ride vouchers are also digital! You will receive another email with your new voucher codes. Your old paper free ride vouchers will no longer be valid. Recycle your old paper vouchers and think of all the trees we will save moving forward.

If you do not receive one of the emails or need assistance, email membership@trailnet.org or call 314-297-0064 and we will be happy to help you.

 
Frequently Asked Questions
Why are we switching?

To make it easier for you to use your membership benefits and to improve our ride registration experience for all participants. You will automatically receive membership pricing for all Trailnet rides just by signing into your account.

What do we need to do to switch?

Claim your account on the RunSignup Trailnet Members Club. You will receive an email from RunSignup (info+auto@runsignup.com) with the subject line “Claim Account for Trailnet Members”. Open that email and follow these instructions.

What if I share an account with another family member?

Each member account will allow 2 individuals. When you claim your account, you will be given the option to add a second person to the account. Click here for further instructions. 

How do I renew my membership now?

1) You can continue to renew your membership at Trailnet.org or by mailing a check. Allow 3-5 business days to process before you receive your Claim Account email to join the club and access your discount. OR 2) If you want to use your membership discount right away, please renew through the RunSignup Trailnet Members Club here or through any ride registration page. 


What about my Free Ride Vouchers?

We are switching to a fully digital system. You will receive an email with your new voucher codes. If you do not receive the email, contact membership@trailnet.org. Your old paper free ride vouchers will no longer be valid. Recycle your old paper vouchers and think of all the trees we will save moving forward.

 

Why can't I use my free ride voucher at Ride the Rivers or Moonlight Ramble?

Your membership comes with free ride vouchers, which can be used to any regularly-priced Trailnet Classics ride. Ride the Rivers is our premium fundraising ride, priced to provide a higher quality ride experience than our other Classics AND to generate critical funding for our mission.

Trailnet members receive a $15 discount on Ride the Rivers. Sign up before August 1 for the best price. Be sure to claim your Run Sign Up account in the Members Club before registration for your discount to be applied automatically at check out. Click here for instructions on how to claim your account to get a discount on all Trailnet rides, including Ride the Rivers. If you are a Peloton Society member, you get 50% off Ride the Rivers registration. Check. your email for a coupon code.

Moonlight Ramble is a partner ride for which Trailnet is the charity partner. The good folks at Big River Race Management put on the ride and make a generous donation to Trailnet from the proceeds. Trailnet promotes and supports the ride, but it is not our event, so we are not able to offer a membership discount for this ride.


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