RunSignUp

< ABOUT

CONTRACT & PRIVACY POLICY

Race Directors, Affiliates & Partners: Download our contract to review all the terms of your agreement with RunSignUp

Privacy Policy
Last Updated 9/21/2017

Bickel Advisory Services, LLC, doing business as RunSignUp, BikeSignUp, TriSignUp, SkiSignUp, PaddleSignUp, AdventureSignUp, and SwimSignUp (collectively, “RunSignUp”, “us”, “we”, or “our”) operates runsignup.com, bikesignup.com, trisignup.com, skisignup.com, paddlesignup.com, adventuresignup.com and swimsignup.com, or through a mobile application or other cloud-based platform which we may make available for your use (collectively, the “Site”). This Privacy Policy informs you of our policies regarding the collection, use and disclosure of information we receive from users of the Site. Your use of the Site will constitute your acknowledgement of your consent to abide and be bound by the Privacy Policy.

Our Commitment to Privacy

Thank you for using RunSignUp. RunSignUp is pleased to provide registration and related services for your endurance event or membership services for your running or other such club (our “Services” provided via our Site for your “Race”). Your privacy is important to us. Because of this, we prefer to take a minimalistic approach to collecting information from you. We do not save any credit card information on our servers, and we do not sell your information or share it with anyone other than: (a) the sponsoring organization (sometimes referred to as the Race Owner) and the Event Director (collectively, the “Event Organization”) for the Races that you register for through RunSignUp, and (b) as otherwise expressly described in this Privacy Policy. We also do not send any mass emails and we never share credit card information with the Event Organization.

Please note that the Event Organization administers and oversees the Race and can seek additional information and Content (defined in the “Information We Collect” section below) from you through the use of our Site or through a separate data collection method. The Event Organization also can control who may access the information and Content collected for their Race and posted or maintained on our Site and, in this regard, may provide certain individuals and third parties (such as the timer for your Race), and the public, with access to such information and Content. We do not control, and are not responsible for, the policies and practices of the Event Organization, or the conduct of other users or participants which the Event Organization gives access to our Site, with respect to their handling of your information and Content. For information about the Event Organization’s practices and policies, please contact them.

The Information We Collect

On RunSignUp, you can register yourself or someone else as a user of our website, and/or signup for a Race. On those Site pages, we will collect information about you including but not limited to: Name, Address, E-mail Address, Phone Number, Date of Birth (used for race categories only), and Gender (also used for race categories) (Collectively “Profile Information”) for those people who register as a user or sign up for an event on our Site. Your Profile Information is stored on a permanent profile on our Site that can be used by you to register for future races on RunSignUp. When completing your profile on RunSignUp you can select a box, which will allow you to be shown as “anonymous” in public participant and race results published by RunSignUp.

We will also store: (a) information collected by the Event Organization, which may include some or all of your Profile Information and/or additional information which the Event Organization chooses, in their discretion, to collect; and (b) the lists and reports of participants for Races, which may include (at the election of the Event Organization) some or all of the information described in (a) above (collectively, the “Race Data”). In addition, we will store your ID and password (“login credentials”) that permits you to access your account on our Site. You should not share your login credentials with third parties.

We will collect credit card information from you at the time of the transaction for the purpose of completing transactions to register for events. We will not store that credit card information on our servers or on the Site. The credit card information is sent directly, via secure means, to a trusted third party-operated payment service to complete a registration transaction. You can request to have your credit card information stored and only then do we store your credit card information with a trusted third party-operated online credit card vault storage company and not on our servers or on the Site. We confirm that these third parties have been certified as meeting high-level security standards as published by the Payment Card Industry Security Standards Council.

The Race that you participate in may collect and store on our Site your name, voice and images of you (also sometimes referred to as your likeness) in photographs, motion pictures, results, publications or any other print, videographic or electronic recording of the Race (collectively, “Content”). You agree and consent that: (x) we may store, use and display the Content on our Site in connection with the provision of our Services in support, and the accompanying promotion, of your Race; and (y) the Content may be used by the Event Organization for the sale of those images to participants in their Races and for the marketing and promotion of such Races and other events which they may sponsor.

Information We Automatically Collect

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your device’s Internet (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. Your devices may also transmit information about the type of device, information regarding your location and operating system, and identifiers associated with the device, and we collect this information. We will use Log Data and the above-described device-generated information to manage, operate and improve the Site and will not share or distribute such information to any third party other than the Event Organization, except as otherwise expressly described in this Privacy Policy.

In addition, we may use third party services such as Google Analytics or develop our own tools that collect, monitor and analyze the collected information. For example, Google Analytics may be used to measure traffic or track visitor activity on the Site. We use this information to analyze and improve the usage of our Services and the type of information displayed to Site users so that we can better serve those interested in our Services. Google Analytics and other third party analytics services do not reveal to us your name or other personally identifying information.

If you enable a “do not track” signal or similar mechanism relating to the tracking of browsing activities, we do not have practices or protocols to honor or respond to such request. However, we only collect the types of information otherwise described in this Privacy Policy.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use cookies to collect information to enable us to more efficiently interact with you, and to operate and improve the Site and our Services. For example, cookies help us with things like remembering your user name for your next visit, understanding how you are using our Services, and improving our Site and Services based on that information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

The Way We Use Information

We use the information you provide about yourself and others when registering for a Race only to complete the registration for that Race. We do not share this information with outside parties except for the Event Organization for your Race.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose, and are not shared with outside parties. We will not use your email address to market races or other services directly to you and we will not distribute your personally identifiable information to anyone other than to the Event Organization for the Race that you register for on our Site and as otherwise described in this Privacy Policy.

In addition to the other uses described herein, we may use the information we collect from you in the following ways:

  • To respond to your questions and requests;
  • To allow us to provide customer support in connection with our Services;
  • To process your transactions;
  • To operate our Site and provide our Services in order to administer and facilitate your Race (for example, to facilitate your registration and event services, post results and provide Race information to you)
  • Comply with laws, regulations, legal processes and law enforcement requirements;
  • To optimize or improve our Services;
  • To send out service announcements, such as if there are technical issues impacting the Service.
  • To communicate with you about your account or transactions with us and send you information about the operation of our Site or changes to our policies; and
  • To detect, investigate and prevent activities that may violate our policies or be illegal.

We will never use or share the personally identifiable information provided to us online in ways unrelated to the ones described in this Privacy Policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

It is important to note that the Race that you register for may use your personally identifiable information to contact you for the purpose of completing your registration, managing and operating the Race, marketing to you for other events that they manage and for other purposes consistent with their policies and practices. Any marketing emails on behalf of a Race or directly from the Event Organization should provide you with an option for you to opt out of receiving future marketing emails. If you would like to opt out or would like other information about the use of your information by the Event Organization, please contact your Event Organization.

Sharing Your Information With Third Parties

We do not sell, trade, or otherwise transfer to outside parties your personal information, except to your Event Organization (as noted above, your Event Organization may elect to share such information with timers and others) and as otherwise described in this Privacy Policy. Without providing notice to you, we may disclose your personal information to website hosting partners, affiliates, service providers, contractors and other parties who assist or support us in: (i) operating our Site and providing our Services (including where we “outsource” the hosting of the Site to a trusted third party contractor); and (ii) conducting our business in connection with the provision of Services to you (such as payment processing and data storage), or in otherwise servicing you. Also, without providing notice to you, we may contract with trusted third parties to provide complementary products or services which are integrated or interfaced with our Site (for example, we may share your IP address with your Event Organizer which may, in turn, utilize a third party application to post information regarding a future Race on your browser via your IP address) and such third parties may require access to your personal information in order to effectively provide the complementary products or services to you. In all cases, the parties described above will be required to agree to only use your personal information for purposes of performing the tasks described above and to keep your personal information confidential under obligations similar to those in this Privacy Policy.

In addition to the above and without providing notice to you, in the event of a sale or other change of control of our company, the terms, rights and practices described in this Privacy Policy would be transferred to the new owner. we may provide your personal information to the purchaser so that you may continue the relationship or business with our products and us.

We may also release your personal information (without notice to you) when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety, including in the event that we utilize a trusted third party to assist our investigation into the fraudulent or other improper use of our Site.

Data Security

Our goal is to protect the personally identifiable information that you provide to us in the course of your use of our Services. We have put in place appropriate physical, administrative and technical procedures that are reasonably designed to safeguard and secure the information we collect online. Security safeguards utilized at applicable stages during the collection, transmission and storage of personally identifiable information include data encryption, firewalls, data use and access limitations and physical access controls. However, despite our diligent efforts, no commercial method of information transfer over the Internet or electronic data storage is 100% secure and we cannot guarantee such absolute security.

De-personalized Data

We may aggregate certain information we maintain with information about other individuals in a manner that does not disclose personal information specific to an individual and/or we may remove characteristics that would otherwise be personally identifying. In either case, we are de-personalizing the information. We shall be free to utilize all de-personalized information in any way (including providing such information to other parties for marketing, advertising or other uses) and, unless otherwise required by law, de-personalized information shall not be bound by the terms of this Privacy Policy. As always, RunSignUp will comply with all applicable laws and governing regulations in the collection, use and disclosure of personally identifiable information.

Links to Third Party Sites

In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We do not control and, therefore, have no responsibility or liability for the content and practices of these linked sites. Nonetheless, we welcome any feedback about these linked sites (including if a specific link does not work).

Our Commitment to Children's Privacy

Our Site and Services are a general audience website and are not specifically directed for use by children under the age of 13. However we recognize that children may be eligible to participate in events listed on our site and protecting the privacy of the very young is important. For that reason, we do not knowingly allow anyone under the age of 18 to register for an Event or create a Profile on our Site. Only parents or guardians may register for a race or create a Profile for children under the age of 18. As part of the registration process we ask the individual registering a participant for an event to confirm they are the parent or guardian of any registrants under the age of 18 and that they have consented to the collection of information for registrants under the age of 13.

Please see the paragraphs titled “The Information We Collect” and “The Way We Use Information” to understand what information we collect and how it is used.

We will not intentionally communicate directly with children under the age of 13. When there is a need to communicate with children under the age of 13 for the acceptable purposes under this policy (for instance to confirm a race registration) we will use the email address of the parent, guardian or adult who has created the Profile or registered the child for a race. Additionally whenever a child’s name appears in a public place on our site (for instance with their race results) the name will be truncated to first initial and last name and will not be shown with other identifying information like their street address.

Additionally, the Event Organization may elect to take photos or videos of participants in their Races that may include children under the age of 13 who are participating in the Race. If so, we will inform the Event Organization that only parents, guardians or adults (and not any child under the age of 13) are authorized to upload such photos to our Site. Please check with your Event Organization if you have any questions regarding their policies or practices regarding this topic.

How You Can Access or Correct Your Information

You can access all your Personal Information that we collect online and maintain it, update it or correct it by Editing Your Profile after signing in. We use this procedure to better safeguard your information. If you have any questions regarding your attempts to correct or update your information, please contact us at . You may not update your Profile with the Personal Information of another person to “transfer” your Profile or a registration to a Race.

Event Directors

Race owners who use our Services enter into an agreement with us under which they agree that they will not resell or use your personal information for any purposes other than those described in this Privacy Policy, which includes the facilitation and administration of your Race. By way of example, the Race owner may use your name in connection with the administration and support of the Race and to market and promote the Race as well as future events sponsored by such owner.

Change to the Privacy Policy

This privacy policy is effective as of 9/21/2017. We reserve the right to update or change our policy at any time and you should check this Privacy Policy periodically for any change. Your continued use of the Site or the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please email us at .

E-Mail
From Our Blog:
Dec 16th, 2017
Custom Content for Races Now Available in RaceJoy

Convenient Access to Race Information RaceJoy has recently released new content capabilities for race organizers providing the ability to add custom content in three key areas: General Race Information Schedule of Events Frequently Asked Questions (FAQ) All are self-administered by the race and edits can be made at any time through race day. Content is … Continue reading "Custom Content for Races Now Available in RaceJoy"

Dec 12th, 2017
Help Wanted – Sales Rep in Richmond

Yes, we are growing and hiring again! We are looking for a Sales Representative to join our fast growing company. The ideal candidate has experience working in inside sales in a high volume, fast paced environment. We are looking for a person to join our sales team who is fast-learning and self-motivated. This is a … Continue reading "Help Wanted – Sales Rep in Richmond"

What Our Customers Say:

“It truly is the most mature online registration system integration that I have in that it’s both additions and changes that go bi-directionally.”

- Roger Bradshaw, The Race Director