cbdMD Chicago Triathlon

Sun August 30, 2020 Chicago, IL US 60606
FAQS
MANAGE YOUR REGISTRATION:
 

COVID-19 CANCELLATION FAQS

 

WHAT ARE MY OPTIONS?
  1. Complimentary Deferral to the 2021 cbdMD Chicago Triathlon on August 28-29, 2021 + Complimentary Virtual Event
  2. Donate your entry fee to Chicago Schools’ food program via Life Time Foundation (your donation is 100% tax-deductible) + Complimentary Virtual Event
  3. Refund of your registration fee (less processing fee)

*If you choose OPTIONS 1 or 2, you will receive a complimentary entry into the Virtual Duathlon and Triathlon presented by cbdMD Chicago Triathlon  *You will receive your comp code 3-5 business days after submitting your selection; the first set of codes will be sent on June 24th

ALL DECISIONS MUST BE SUBMITTED BY AUGUST 1, 2020

WHERE DO I MAKE MY DECISION? 

Please make your decision by following these steps: 

  1. If you are registered for the SuperSprint or Kids Tri on Saturday, August 29th go to the event page here. If you are registered for the Sprint, International or Triple Challenge on Sunday, August 30th go to the event page here
  2. Select your preferred option
  3. Click “Continue”
  4. Login to your account
  5. Click “Save Decision”

Please note: You may need to take further action based on the decision you make as outlined on the decision page.

Charity Registrants: If your entry was acquired as part of an agreement with a charity partner, your registration will be subject to the cancellation resolution option as determined by the charity. Please reach out to the charity directly before taking any steps.

WHEN DO I HAVE TO MAKE MY DECISION BY?

All decisions must be submitted before August 1, 2020.

CAN I CHANGE MY DECISION?

No, once you submit your selection, your decision is final.

I USED A SPONSOR OR CHARITY CODE TO REGISTER, WHAT ARE MY OPTIONS?

We encourage you to reach out to your sponsor or charity team directly to discuss your options.

WHAT ARE THE PERKS OF THE VIRTUAL EVENT?

A virtual bib, swag, finisher medal, motivation, and more!

I BOOKED MY HOTEL STAY AT THE HILTON CHICAGO, YOUR HOST HOTEL. WHAT ARE MY OPTIONS?

The Hilton Chicago will automatically cancel and refund all reservations booked through our official room block (directly from our website). If you did not book your stay through our official room block, you will need to contact the hotel or third party booking site that you used directly for cancellation options. 

I PURCHASED A VIP PACKAGE, WHAT ARE MY OPTIONS?

All VIP packages will be automatically refunded. You will have the opportunity to purchase a VIP Package as an add-on when you register for the 2021 event.

 

DEFERRAL OPTION FAQS

 

WHAT FURTHER ACTION IS NEEDED?

If you choose Option 1: Complimentary deferral to 2021 + virtual event, you will be emailed exclusive instructions to register for the following events on:

  • 2020 Complimentary Virtual Event - June 24, 2020
  • 2021 cbdMD Chicago Triathlon - Fall 2020
IF I DEFER, WHY DO I HAVE TO REGISTER AGAIN IN 2021?

If you defer, you will not have to pay for your 2021 registration fee but we still need you to register to agree to our 2021 waiver and to collect your most up-to-date information. We will send you specific instructions in the fall.

WILL I INCUR ANY PROCESSING FEES OR ADDITIONAL COSTS FOR MY DEFERRAL?

No, you will not incur any processing fees or additional costs for your 2021 race registration. 

DO I GET TO CHOOSE MY DISTANCE FOR THE 2021 EVENT?

Your deferral value will be valid for the same distance you were registered for this year.

DO I GET TO CHOOSE MY DIVISION FOR THE 2021 EVENT?

Yes, you may choose your division when you register for the 2021 event.

I SUBMITTED MY DECISION TO DEFER, HOW DO I CLAIM MY COMPLIMENTARY ENTRY TO THE VIRTUAL EVENT?

You will receive a unique complimentary code via email that you must use in the coupon code field at checkout to register for the event. The first round of codes will be emailed on June 24, 2020. After that, please allow 3-5 business days to receive your unique code after making your cancellation decision. 

 

DONATION OPTION FAQS

 

WHAT FURTHER ACTION IS NEEDED?

If you choose Option 2: Donate your entry fee, you will be emailed exclusive instructions to register for the event on: 

  • 2020 Complimentary Virtual Event - June 24, 2020
PLEASE TELL ME MORE ABOUT LIFE TIME FOUNDATION.

If your family doesn’t rely on school meals, you may not be aware of the heroic efforts of Chicago Public Schools’ nutrition professionals. When COVID-19 hit Chicago, the district’s School Lunch Heroes responded to school closures without hesitation committing to feed the children of our city through the unknowns of this health crisis. We applaud their commitment to feeding our children and encourage you to support them.

Please consider supporting CPS’ food service program, so they can continue to serve our children and so that they have the critical food safety equipment needed to safely deliver food to children who without school meals, may go hungry.

100% of your registration fee will be turned into a tax-deductible donation to the Life Time Foundation who will administer all proceeds – 100% benefitting Chicago Public Schools. You will receive an email from foundation@ltfoundation.org by August 11th providing an official gift receipt. The Life Time Foundation is a public charity 501(c)(3) nonprofit organization, federal tax ID: 03-0533192

Every day, over 30 Million children rely on the National School Lunch Program – and this number is increasing as more families are in need. In response to COVID-19, school districts around the country stepped up to make sure that no child goes hungry during these very challenging times.

I SUBMITTED MY DECISION TO DONATE, HOW DO I CLAIM MY COMPLIMENTARY ENTRY TO THE VIRTUAL EVENT?

You will receive a unique complimentary code via email that you must use in the coupon code field at checkout to register for the event. The first round of codes will be emailed on June 24, 2020. After that, please allow 3-5 business days to receive your unique code after making your cancellation decision. 

 

REFUND OPTION FAQS

 

WHAT FURTHER ACTION IS NEEDED?

If you choose Option 3: Refund - No further action is required

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

On average, it takes 10-15 business days but some banks make take longer. Please allow up to 25 business days for the credit to be posted to your account.

WHAT IS THE PROCESSING FEE ASSOCIATE WITH THE REFUND?

The processing fee associated with the refund is the original processing fee you paid to register for the event. We are not charging any additional fees but we are unable to refund the original processing fee you paid.

MY CREDIT CARD HAS EXPIRED, HOW WILL I RECEIVE MY REFUND?

The refund can only be posted to the same card you used to register. We recommend reaching out to your bank to locate those funds after the refund has been processed. 

WHICH CREDIT CARD DID I USE TO REGISTER?

You may find that information on your email confirmation receipt that you received when you first registered for the event.

IF I CHOOSE THE REFUND OPTION, CAN I STILL PARTICIPATE FOR THE VIRTUAL EVENT?

Yes, you will be able to register for the Virtual Event for $55.

 

RELAY TEAMS

 

WHAT ARE MY OPTIONS AS A RELAY TEAM MEMBER?

All 3 options above are available for your relay team. Your Captain (who paid for the registration) will have to select the cancellation decision for your team.

IF WE SELECT TO DEFER OR DONATE, DO WE ALL RECEIVE A COMPLIMENTARY ENTRY INTO THE VIRTUAL EVENT?

Yes, if your team selects to defer or donate, all registered members of the team will receive a complimentary entry into the Virtual Event.

 

SUPERSPRINT & KIDS TRI

 

WHERE DO I MAKE MY DECISION? 

Please make your decision by following these steps: 

  1. If you are registered for the SuperSprint or Kids Tri on Saturday, August 29th go to the event page here
  2. Select your preferred option
  3. Click “Continue”
  4. Login to your account
  5. Click “Save Decision”

Please note: You may need to take further action based on the decision you make as outlined on the decision page.

*If you choose OPTIONS 1 or 2, you will receive a complimentary entry into the Virtual Duathlon and Triathlon presented by cbdMD Chicago Triathlon *You will receive your comp code 3-5 business days after submitting your selection; the first set of codes will be sent on June 24th

ALL DECISIONS MUST BE SUBMITTED BY AUGUST 1, 2020

 

PUBLISHED 6.16.20 4:30 PM CST

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