FAQs
Need help with your registration? Race Transfer? Change your t-shirt size? Bib exchange? etc. Click here.
This run will be chip timed. Participants wear a timing chip integrated with their bib number that starts their individual time when they cross the start line and stops it when they cross the finish line.
Participant gear must be picked up at pre-event pickup or event day. After event day gear may not be available for post-race requests. If you do not pick up your participant gear, there will be a fee to have it mailed to you. Post-race shirt request link.
If you ordered your race packet to be mailed to you or signed up for the virtual run, your gear will typically arrive 1 – 4 days before the race day. It will be sent to the address you entered in during registration. If your package does not arrive before the race day, please come to packet pick up or the race site where you will be re-assigned your bib and gear.
Headphones/iPod/mp3 devices are allowed, though are strongly not recommended. It is the participant’s responsibility to make sure that they do not impair their ability to hear and detect present or potential hazards and dangers.
If at any time you require assistance throughout the run please notify a volunteer or course monitor.
All participants are required to sign an online waiver.
No Dogs. Strollers are allowed for walkers & joggers only, must start in the back of the starting corral and the parent/guardian must sign a waiver on behalf of their child(ren) in the stroller.
All water stations include water.
The run will start rain, snow or shine. The run could be delayed due to lightning or other dangerous conditions. The above schedule is weather-dependent.
You can transfer to a different distance within the same race at any time. If you are transferring to a more expensive race you’ll have to pay the difference of the registration fees.
You can transfer your registration/bib # to another participant for $6 up to 3 days before the run.
You can defer your registration to next year’s race or any other All Community Events race for $6 up to 17 days before the run. After that, you can still defer for $15 until the day prior to packet pick up. All deferment requests must be sent via e-mail and please include your name, the race you are currently in and which race you would like to defer into.
You can manage your shirt size and any other add-ons up to 10 days before the race day.
Email: info@allcommunityevents.com
Phone: 224-757-5425
Office hours: M – F from 8:00 a.m. – 4:00 p.m. CST
*We may not be in the office on Mondays or Fridays due to being on-site for events.
