Aloha Run Challenge

Sun October 11 - Wed November 11 San Diego, CA 92109 US
FAQs

FREQUENTLY ASKED QUESTIONS

Thank you for joining us for the Aloha Run Virtual Challenge.
Below are answers to some of your Frequently Asked Questions: 

ABOUT THE CHALLENGE

What is a Virtual Challenge? 
A Virtual Challenge is a run/walk that we do  together, yet independently.  You can complete it at your own pace and anywhere you would like to run or walk.  Simply register for the event and you have until November 11 to complete the race.  Your swag will automatically be mailed to you at the end of the challenge.

When Can I Start?
You can start anytime after October 11. Once you register, you have until November 11 to complete the challenge. 

Where Should I Run or Walk?
You can run or walk anyplace you like. Please follow social distancing safe practices.

Can I Complete My Miles on a Treadmill or an elliptical machine?
Your distance on a treadmill can be counted, but not your distance on an elliptical machine. 

TRACKING YOUR MILES FOR THE CHALLENGE

Do I have to log my Miles?
Nope — logging your miles is optional, but we do hear from our participants that it helps them feel more connected to the challenge and to the other participants. 

How do I log my miles  for the challenge?
It’s super easy.  Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3.  Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click "SUBMIT YOUR TIME"  Done!
6. To track your miles you click on the RESULTS tab and choose VIEW RESULTS, this will allow you to search your name and view your miles completed. 
We will keep track of your total distance. Check back anytime to see your progress
Note:  It takes up to 24 hours for the system to update new participant registrations so you may not be able to start placing your results until the day after you register.

Do I need a GPS watch tracker or official app to measure and time my distance?
You can use one if you wish, but you don't need one. You are on the Honor System. If you would like to use an app to measure your distance, some popular ones are Strava, Map my Run and Run Keeper. 

Can I change my distance?
Absolutely! You can make this change in your profile under Manage Registration.  Click HERE to learn how.  

ABOUT THE SWAG

What is included with my registration?
All participants receive a finisher medal, T-shirt or tank,  and all access to the challenge features including race bib, online tracking and a finisher certificate. 

When will I receive my race swag?
Swag will be mailed on or before November 11th.

When will I get my bib?

You can download and print your custom bib immediately after registering. The link to your bib is in your confirmation email and also in your Quick Links email sent to you the day after your registered. If you can’t find your confirmation email, you can resend it to yourself within your profile. It’s really easy. Click HERE to learn how. 

How do I find my finisher certificate?
It’s super easy.  Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3.  Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click CERTIFICATE in the upper right corner.

How much is shipping?
Shipping is free within the USA.

I live outside of the United States, can I still participate?
Unfortunately, we are unable to ship internationally at this time. 

How do I know when my SWAG has been shipped?
We will email you and send you a tracking link once your SWAG has shipped.

REFERRING YOUR FRIENDS

Where can I find my referral code to pass on to my friends?
The link to your referral code is in the confirmation email and also in the Quick Links email that was sent to you the day after you registered.  You can also find your link in your profile.  Click HERE to learn how to access both options.

How can I see how many people have registered using my referral link? 
You can track your referred registrations in your profile. You can use THIS LINK

How will I receive my referral bonus?
If five people use your code, we will send you your tote bag at the end of the challenge with your other SWAG.
Once ten people have registered using your unique code, a $25 credit will be automatically deposited into your account..  

MAKING CHANGES TO YOUR REGISTRATION

Can I change my mailing address?
Yes, you can edit any of your registration information in your profile.  Click HERE to learn how.  

Can I change my event (i.e.:  change from 5K to marathon)?
Absolutely! You can edit any of your registration information in your profile.  Click HERE to learn how.  

I accidentally registered myself as anonymous. How do I change that?
You can change your status in your event profile. Click HERE to learn how. 

CHARITY DONATIONS

Does this event support a charity?
Yes, The race is donating 10 meals for every registered participant to Feeding America.
Click HERE for more information.

 

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