FAQs
FREQUENTLY ASKED QUESTIONS
Thank you for joining us for the Aloha Run Virtual Challenge.
Below are answers to some of your Frequently Asked Questions:
ABOUT THE CHALLENGE
What is a Virtual Challenge?
A Virtual Challenge is a run/walk that we do together, yet independently. You can complete it at your own pace and anywhere you would like to run or walk. Simply register for the event and you have until September 30 to complete the race. Your swag will automatically be mailed to you at the end of the challenge.
When Can I Start?
You can start anytime after September 3. Once you register, you have until September 30 to complete the challenge.
Where Should I Run or Walk?
You can run or walk anyplace you like. Please follow social distancing safe practices.
Can I Complete My Miles on a Treadmill or an elliptical machine?
Your distance on a treadmill can be counted, but not your distance on an elliptical machine.
TRACKING YOUR MILES FOR THE CHALLENGE
Do I have to log my Miles?
Nope — logging your miles is optional, but we do hear from our participants that it helps them feel more connected to the challenge and to the other participants.
How do I log my miles for the challenge?
It’s super easy. Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3. Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click "SUBMIT YOUR TIME" Done!
6. To track your miles you click on the RESULTS tab and choose VIEW RESULTS, this will allow you to search your name and view your miles completed.
We will keep track of your total distance. Check back anytime to see your progress
Note: It takes up to 24 hours for the system to update new participant registrations so you may not be able to start placing your results until the day after you register.
Do I need a GPS watch tracker or official app to measure and time my distance?
You can use one if you wish, but you don't need one. You are on the Honor System. If you would like to use an app to measure your distance, some popular ones are Strava, Map my Run and Run Keeper.
Can I change my distance?
Absolutely! You can make this change in your profile under Manage Registration. Click HERE to learn how.
ABOUT THE SWAG
What is included with my registration?
All participants receive a finisher medal, T-shirt and all access to the challenge features including race bib, online tracking and a finisher certificate.
When will I receive my race swag?
Swag will be mailed mid September.
When will I get my bib?
You can download and print your custom bib immediately after registering. The link to your bib is in your confirmation email and also in your Quick Links email sent to you the day after your registered. If you can’t find your confirmation email, you can resend it to yourself within your profile. It’s really easy. Click HERE to learn how.
How do I find my finisher certificate?
It’s super easy. Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3. Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click CERTIFICATE in the upper right corner.
How much is shipping?
Shipping is free within the USA.
I live outside of the United States, can I still participate?
Unfortunately, we are not providing international shipping at this moment.
How do I know when my SWAG has been shipped?
We will email you and send you a tracking link once your SWAG has shipped.
MAKING CHANGES TO YOUR REGISTRATION
Can I change my mailing address?
Yes, you can edit any of your registration information in your profile. Click HERE to learn how.
Can I change my event (i.e.: change from 5K to marathon)?
Absolutely! You can edit any of your registration information in your profile. Click HERE to learn how.
I accidentally registered myself as anonymous. How do I change that?
You can change your status in your event profile. Click HERE to learn how.
CHARITY DONATIONS
Does this event support a charity?
Yes, The race is donating 10 meals for every registered participant to Feeding America.
Click HERE for more information.
