FAQS
Q: What do I need in order to pick up my race packet?
A: Please present a valid photo ID.
Q: Can I pick up packets for friends or family members?
A: Yes, you must bring a copy of their photo ID.
Q: Can I pick up packets for a group of people?
A: Yes - in order to pick up for 10 or more participants at a time, please email Athlete Services at tkymia@LTevents.zendesk.com with the list of names plus the packet pick up date and location to arrange group packet pickup. All requests must be received at least 24 hours in advance.
Q: Where and when can I pick up my race day packet?
A: You are able to pickup your packet at one of the following locations on the respective day.
Sunday, November 20, 2022
12:00 - 5:00 PM
Location: TBD
Tuesday, November 22, 2022
12:00 - 7:00 PM
DICK's Kendall
(Town and Country, 11900 Mills Drive, Miami, FL 33183)
Wednesday, November 23, 2022
12:00 - 7:00 PM
DICK’s Dadeland Station
(8364 S Dixie Highway, Miami, FL 33143)
Thursday, November 24, 2022 (RACE DAY)
5:00 - 6:30 AM
Tropical Park
(7900 SW 40th St, Miami, FL 33155)
You MUST bring a valid photo ID to Packet Pickup and bibs will be dynamically assigned upon pickup.
Q: Can I switch from the 5K to the 10K or vice versa?
A: Yes, click HERE to log into your RunSignUp account. Select “Manage Registration > Transfer Event” to choose a new distance. If you are choosing a race option that costs more than your original, you will be charged the difference in registration fees.
There are no refunds for a lower cost race option. Category changes within a distance can be completed for you by email to the Athlete Services team. The last day for online changes is Wednesday, November 16 (11:59 PM EST). For specific instructions, please click HERE.
Q: Can I register on race day?
A: Yes, registration will be available on Race Day if the race is not sold out.
Q: Can I exchange my race shirt?
A: You may exchange your shirt post-race only at the Shirt Exchange tent by bringing back your originally assigned shirt (unworn). Exchanges only available while supplies last.
Q: Will the race be timed?
A: Yes, the 10K and 5K races will be chip timed. Your packet includes a B-tag timing chip, already affixed to your bib.
Q: Am I able to switch corrals?
A: Yes, you may move back to a slower corral without officially changing your assignment that will be listed on your bib. If you want to move to a faster corral, you must provide proof of a faster time within the past year to Solutions at Packet Pickup in order to be assigned to a faster corral. See corral pace times HERE.
Q: Will there be awards?
A: Awards will be given to the top (3) Overall winners males/females in the 5K/10K races and Overall male/female wheeler division. The Awards Ceremony is tentatively scheduled to take place at 8:30 AM at the Finish Festival stage. Age group awards will be available at the Awards tent.
Q: Can I walk in the event or do I have to be a runner?
A: Walkers are welcome and encouraged to participate in the race! Those who choose to walk must start in the last wave within the Walker/Stroller corral.
Q: Can I run with my dog?
A: No. For safety reasons, we request that dogs be left off the course.
Q: Are strollers allowed on the course?
A: Yes, all are welcome to participate. For those who decide to utilize a stroller, please be advised that you must start in the last wave within the Walker/Stroller corral, acknowledge and accept the dangers associated with strollers on the Event course, and assume all risk associated with the stroller driver’s and passenger’s actions. See the stroller waiver HERE.
Q: Where do I park on Race Day?
A: Race Day parking will be available at the Tropical Park entrance located at the intersection of Bird Rd. and SW 79th Ave. Please plan to arrive early. No cars will be allowed into the park after 6:30 a.m. The exits will be open to traffic leaving the park at 8:30 AM post-race.
If you are dropping off a runner, please do so at the shopping center across the street from the park as there will be no outgoing traffic permitted until after the race. Please do NOT park in the shopping centers near Tropical Park. Life Time is not responsible for any cars being towed.
Q: Do you have a Groups & Charities Program?
A: We are proud to support and collaborate with various local, national and international groups and charities. Whether you’re a member of a neighborhood running store’s training team, a running club or a part of a charity organization, we invite you to create a team and take advantage of awesome perks! Learn more and submit your application to be a part of the program HERE.
Q: Do you have a Friends & Family Program?
Have a flock of 10 or more friends, family members, co-workers, or just a mish-mash of these categories? We invite you to create a team and gain access to race perks! Learn more HERE.
MANAGE YOUR REGISTRATION:
HOW DO I CHECK IF I AM REGISTERED?
Click HERE to look up your registration.
HOW DO I RESEND MY CONFIRMATION EMAIL?
RunSignUp allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it.
Note: If you did not receive your confirmation make sure to check your Spam/Clutter folders.
You will always be able to resend the registration confirmation for any registrations associated with your Profile (including any sub-accounts of yours) by following these steps:
- Login to your RunSignUp account
- Go to your Profile
- See your events under Upcoming Events
- Click Resend Confirmation next to the registration that you would like to resend the confirmation email
- Check the email listed in your Profile for your registration confirmation
At that point, the confirmation email will be sent to the email address associated with that registration. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile.
HOW DO I RESET MY RSU PASSWORD?
If you ever happen to forget your password, simply open up the “Login” page and click Forgot Password? At this point, you can enter in the email address you use to access your RunSignUp account, and click on the button labeled Send Reset Password Link
After clicking the “Reset Password” button, you will receive an email with a unique link allowing you to reset the password for your RunSignUp account.
DO YOU OFFER REFUNDS, TRANSFERS OR DEFERRALS?
Click HERE for our policy on entry refunds, deferrals and transfers.
HOW DO I TRANSFER MY BIB TO ANOTHER NON-REGISTERED INDIVIDUAL?
You may officially transfer your race entry to another non-registered runner. The last day for online changes is Wednesday, November 16 (11:59 PM EST). Before completing the transfer process, please note:
- You will not be refunded/reimbursed for your original registration.
- Any transfer compensation must be arranged between you and the transfer recipient.
- The race organizers are not responsible for the terms of payment between parties in the transfer process and we do not condone the resale of registrations at elevated prices.
Race Entry Transfer Steps:
- Find a non-registered runner interested in officially participating in the said event. Race organizers do not participate in this part of the process.
- Login to your RunSignUp account
- Select “Manage Registration
- Select “Transfer to Another Runner”
Note: The recipient can only register for the event that was transferred to them. The race entry recipient will be charged a $10 transfer fee to complete the transfer. A new bib will be assigned to the race entry recipient only after new registration is complete online. For specific instructions, please click HERE.
This policy is strictly available for live event entry only. This policy does not apply to add-on packages. Any participant who transfers his or her race entry or race bib without following the above process will be removed from official race results and disqualified from participating in any future Life Time event.
HOW DO I DEFER MY ENTRY TO THE FOLLOWING YEAR?
Deferrals allow a participant unable to attend this year’s event to transfer their registration to the following year. Deferrals are available up until 1 week prior to the event – Wednesday, November 16 (11:59 PM EST).
The deferral is applied only to the event in question, in this case the Baptist Health Turkey Trot Miami 5K/10K. Deferrals can only be applied to the same event the following year and cannot be carried over multiple years. Processing fees may apply. For specific instructions, please click HERE.
If you would like to defer your entry to next year, please follow these instructions:
- Login to your RunSignUp account
- Select “View/Edit Registration”
- Select “Defer Registration” and follow steps to defer
Please note: A deferral fee of $30.00 will be administered at this time. Once you complete your purchase, you will be sent an email confirmation of your deferral status. You will be emailed instructions to register for the 2023 event after the 2022 event passes. You must follow these instructions to register for the 2023 event and follow deadlines – your registration will NOT automatically rollover.
Call 305-278-8688 or email tkymia@LTevents.zendesk.com to request material in accessible format, information on access for persons with disabilities, or a sign language interpreter (7 days in advance).
