FAQS
MANAGE YOUR REGISTRATION:
VIRTUAL DUATHLON/TRIATHLON FAQS
WHAT IS A VIRTUAL DUATHLON/TRIATHLON?
A Virtual Duathlon is a run-bike-run event you can complete anytime/anywhere! And a Virtual Triathlon is a swim-bike-run event you can complete anytime/anywhere! There isn't a set time or place since virtual events are meant for you to complete at your convenience and at your own pace.
You can post your results from Saturday August 22 2020 1:00 PM CST to Sunday August 30 2020 11:59 PM CST
WHEN IS THE VIRTUAL DUATHLON/TRIATHLON?
You may complete the virtual duathlon or triathlon at any time between Saturday August 22 2020 to Sunday August 30 2020.
IS THERE A SPECIFIC APP WE NEED TO USE TO TRACK OUR TIME?
You can track your run with any app, watch, or fitness device that you would like.
DO I HAVE TO COMPLETE ALL 3 LEGS OF THE DUATHLON/TRIATHLON AT ONE TIME?
No, the best part about a virtual event is that it's adaptable to you! You may choose to complete all 3 legs back to back or you may complete them separately (i.e. run 1 mile on day one, bike 25 miles on day two, and run 6.2 miles on day 3), just keep track of your finish times for each discipline.
CAN I COMPLETE MY VIRTUAL EVENT WITHOUT MY BIB?
The bib is not required to be worn during the virtual event.
WHEN WILL I RECEIVE MY MEDAL AND GAITER FINISHER KIT?
We will begin mailing your finisher kit starting on September 8, 2020 to the address you provided during registration. Finisher kits will only be mailed to those who submit finish times by August 30 2020 (11:59 PM CST)
WILL YOU SHIP THE MEDAL AND MASK FINISHER KITS INTERNATIONALLY?
At this time we are only able to ship the medal and mask finisher kits to a continental U.S. address.
REGISTRATION FAQS
I DEFERRED OR DONATED MY 2020 CBDMD CHICAGO TRIATHLON REGISTRATION. HOW DO I CLAIM MY COMPLIMENTARY ENTRY TO THE VIRTUAL DUATHLON/TRIATHLON?
You will receive a unique complimentary code via email that you must use in the coupon code field at checkout to register for the event. Please allow 3-5 business days to receive your unique code after making your cancellation decision.
CAN ANYONE REGISTER?
Yes, the Virtual Duathlon & Triathlon is open to anybody. However, Finisher Kits can only be mailed to a continental U.S. address.
ACCOUNT MANAGEMENT FAQS
HOW DO I DOWNLOAD MY BIB?
Click here to visit your Profile. From there, you will see "View Digital Bib" on the right panel of your registration for this event. You must be logged into your RSU account to access this.
HOW DO I RESEND MY CONFIRMATION EMAIL?
RunSignUp allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it
Note: If you did not receive your confirmation make sure to check your Spam/Clutter folders.
You will always be able to resend the registration confirmation for any registrations associated with your Profile (including any sub-accounts of yours) by following these steps:
- Sign In to RunSignUp
- Go to your Profile
- See your events under Upcoming Events
- Click Resend Confirmation next to the registration that you would like to resend the confirmation email.
- Check the email listed in your Profile for your registration confirmation
Click Resend Confirmation next to the registration that you would like to resend the registration confirmation.
At that point, the confirmation email will be sent to the email address associated with that registration. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile.
HOW DO I RESET MY RSU PASSWORD?
If you ever happen to forget your password, simply open up the “Login” , and click Forgot Password? At this point, you can enter in the email address you use to access your RunSignup account, and click on the button labeled Send Reset Password Link
After clicking the “Reset Password” button, you will receive an email with a unique link allowing you to reset the password for your RunSignUp account.
HOW CAN I UPDATE MY SHIPPING ADDRESS?
- Go to your Profile
- See your events under Upcoming Events
- Click on "Manage Registration"
- Click on "Shipping" at the top of the page and update your shipping address
- The deadline to update your Shipping Address is September 1, 2020
RESULTS FAQS
HOW DO I SUBMIT MY RESULTS?
For specific instructions on how to submit your results, please click here.
