Coronavirus - Race Options and Best Practices

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REFUND OPTIONS

In order to facilitate refunds to your participants, you must have money in the race's Refund Reserve. Some money may already be held back, but you may need to increase this amount to handle all participants that request a refund. RunSignup has multiple options to get money added to the reserve to help make this process easier.

SET UP THE REFUND RESERVE
https://help.runsignup.com/support/solutions/articles/17000064147-how-do-i-add-funds-to-the-refund-reserve

There are 6 options to add funds to the Refund Reserve:

  1. Carryover from Future Registrations. If you anticipate more registrations you can hold back future registration fees by setting an amount to be held back in the Additional Refund Reserve field and saving the settings.
  2. Transfer Settled Amount to Reserve. If there are funds that haven't been paid out to the race yet you can move these funds directly to the reserve using the Move Money to Refund Reserve option.
  3. Transfer Money from Other Linked Races. If you have other races that already have money held back into their respective reserves you can move these funds by using the Transfer Money from Other Races feature.
  4. Add funds via Credit/Debit Card. Click Add to Refund Reserve by Credit Card to add a custom amount to the reserve. Note: This transaction has to settle with the credit card network before it's available to use.
  5. Mail RunSignup a Check. Mail a check to RunSignup and once deposited it will get added to the reserve. Please note your Race Name and Race ID in the memo line.
  6. ACH funds to RunSignup. This option is faster than a check. For more info please contact finance@runsignup.com.

MAILING ADDRESS
RunSignUp, Inc.
300 Mill St. Suite 200
Moorestown, NJ 08057

HOW TO ISSUE A REFUND AS RACE DIRECTOR:
https://help.runsignup.com/support/solutions/articles/17000063220--issue-a-refund

As the Race Director for your Race, you are able to issue full or partial refunds to your participants.

  • Use the Participant Search in the upper right-hand corner of your Race Dashboard to search for the participant or use the Participant Report by going to Participants >> View Participants and searching there.
  • Click Manage for the participant you wish to refund.
  • On this page you can view Participant Info and click the link for Issue Refund to get started. On this screen you can easily issue a full refund or select the tab for a partial refund.


Note: You have to have funds in the Refund Reserve in order to process the refund. If you don't have funds in the Refund Reserve please see the previous section.

HOW TO ENABLE PARTICIPANTS TO CLAIM THEIR OWN REFUND:
https://help.runsignup.com/support/solutions/articles/17000064221--enable-refunds-for-your-race

  • Navigate to Participants >> Participant Management >> Refunds & Refund Policy
  • Select Yes to enable participants to claim their own refund
  • There are a couple additional options to consider like the option to Issue Registrants a Full Refund. This will refund the participant their race fee along with the initial processing fee along. Note: The race would be responsible for the processing and refund fees.

 

HOW PARTICIPANTS CAN REQUEST THEIR REFUND
https://help.runsignup.com/support/solutions/articles/17000062919-request-a-refund

Have your participants follow the steps outlined in the link above or the steps below:

  • Login to RunSignup and go to your Profile
  • Under Upcoming Races click Manage Registration
  • Then click Request Refund on the Race Menu
  • Review the information on the screen and click the Issue Refund button to complete the process

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