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In order to facilitate refunds to your participants, you must have money in the race's Refund Reserve. Some money may already be held back, but you may need to increase this amount to handle all participants that request a refund. RunSignup has multiple options to get money added to the reserve to help make this process easier.
There are 6 options to add funds to the Refund Reserve:
300 Mill St. Suite 200
Moorestown, NJ 08057
HOW TO ISSUE A REFUND AS RACE DIRECTOR:
As the Race Director for your Race, you are able to issue full or partial refunds to your participants.
Note: You have to have funds in the Refund Reserve in order to process the refund. If you don't have funds in the Refund Reserve please see the previous section.
HOW TO ENABLE PARTICIPANTS TO CLAIM THEIR OWN REFUND:
HOW PARTICIPANTS CAN REQUEST THEIR REFUND
Have your participants follow the steps outlined in the link above or the steps below: