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As of March 2020, Coronavirus is the headline of every news story and the subject of every water cooler office (physical or virtual) discussion. Let’s hope that the spreading stops soon, and that illnesses and death are minimized. But as race and event directors, our customers should have an emergency plan for this.
Emergency Plan Options - There are a number of emergency plan options that you can take for your event:
But, then what? If you are a race director that has had to make the hard decision to postpone, cancel, or switch to a virtual event (or maybe the decision was made for you) ...How do you communicate this to your customers and what Participant Management options can you enable to make this process easier?
If you have any questions about this race, click the button below.Questions?
HOW TO ENABLE RACE TRANSFERS IN YOUR RACE:
HOW DO REGISTRANTS TRANSFER THEIR REGISTRATION:
HOW TO ENABLE EVENT TRANSFERS IN YOUR RACE:
HOW DO REGISTRANTS TRANSFER THEIR EVENT:
HOW DO YOU COMMUNICATE RACE AND EVENT TRANSFERS TO YOUR CUSTOMERS?
In order to facilitate refunds to your participants, you must have money in the race's Refund Reserve. Some money may already be held back, but you may need to increase this amount to handle all participants that request a refund. RunSignup has multiple options to get money added to the reserve to help make this process easier.
There are 6 options to add funds to the Refund Reserve:
300 Mill St. Suite 200
Moorestown, NJ 08057
HOW TO ISSUE A REFUND AS RACE DIRECTOR:
As the Race Director for your Race, you are able to issue full or partial refunds to your participants.
Note: You have to have funds in the Refund Reserve in order to process the refund. If you don't have funds in the Refund Reserve please see the previous section.
HOW TO ENABLE PARTICIPANTS TO CLAIM THEIR OWN REFUND:
HOW PARTICIPANTS CAN REQUEST THEIR REFUND
Have your participants follow the steps outlined in the link above or the steps below:
Please complete the following survey to help us better understand your race experience.
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