Coronavirus - Race Options and Best Practices: RACE AND EVENT TRANSFERS

RACE AND EVENT TRANSFERS

Go to Participants>>Participant Management>>Race Transfer
Click the option to Enable Race to Race Transfers
Set a cutoff date. The cutoff date must be on or before the date of the race where you are enabling these settings
Review the credit transfer options or leave as default (See help guide linked above for explicit details on these settings)
The event settings allow you to control different pricing and cut-off options per event, or you can use the overall settings for all events (recommended)
Choose from the list of future events that you want to allow participants to transfer their registration. Only races where you are listed as a Race Director on will be listed.
Customize the Race Transfer message to participants
Click Save Settings

Go to Participants>>Participant Management>>Event Transfer
Click the option to Enable Event Transfers
Set a cutoff date. The cutoff date must be on or before the date of the race where you are enabling these settings
Review the advanced settings as needed. More details at the link listed above.
Click Save Settings

This MUST BE COMPLETED by the person that completed the registration
Log into RunSignup
Go to Profile>>Upcoming Events>>Manage Registration
Click TRANSFER EVENT
Select the appropriate Event and click Start Transfer to complete the registration

HOW DO YOU COMMUNICATE RACE AND EVENT TRANSFERS TO YOUR CUSTOMERS?

Come up with a lenient race or event transfer policy
Send an email to your registrants letting them know about the race or event transfer option
Provide registrants with the steps to complete the race or event transfer
Explain if there are any race transfer fees and be very clear about the cut-off date