Coronavirus - Race Options and Best Practices

We Are All In This Together
RACE AND EVENT TRANSFERS

HOW TO ENABLE RACE TRANSFERS IN YOUR RACE: 
https://help.runsignup.com/support/solutions/articles/17000063186--allow-participants-to-transfer-to-different-race

  • Go to Participants>>Participant Management>>Race Transfer
  • Click the option to Enable Race to Race Transfers
  • Set a cutoff date. The cutoff date must be on or before the date of the race where you are enabling these settings
  • Review the credit transfer options or leave as default (See help guide linked above for explicit details on these settings)
  • The event settings allow you to control different pricing and cut-off options per event, or you can use the overall settings for all events (recommended)
  • Choose from the list of future events that you want to allow participants to transfer their registration. Only races where you are listed as a Race Director on will be listed.
  • Customize the Race Transfer message to participants
  • Click Save Settings

 

HOW DO REGISTRANTS TRANSFER THEIR REGISTRATION:
https://help.runsignup.com/support/solutions/articles/17000062923-transfer-to-another-race

  • This MUST BE COMPLETED by the person that completed the registration
  • Log into RunSignup
  • Go to Profile>>Upcoming Events>>Manage Registration
  • Click TRANSFER TO ANOTHER RACE
  • Select the appropriate Race and click Start Transfer

 

HOW TO ENABLE EVENT TRANSFERS IN YOUR RACE: 
https://help.runsignup.com/support/solutions/articles/17000063185--allow-participants-to-change-their-event-selection

  • Go to Participants>>Participant Management>>Event Transfer
  • Click the option to Enable Event Transfers
  • Set a cutoff date. The cutoff date must be on or before the date of the race where you are enabling these settings
  • Review the advanced settings as needed. More details at the link listed above.
  • Click Save Settings

 

HOW DO REGISTRANTS TRANSFER THEIR EVENT:
https://help.runsignup.com/support/solutions/articles/17000062922-transfer-to-another-event

  • This MUST BE COMPLETED by the person that completed the registration
  • Log into RunSignup
  • Go to Profile>>Upcoming Events>>Manage Registration
  • Click TRANSFER EVENT
  • Select the appropriate Event and click Start Transfer to complete the registration

 

HOW DO YOU COMMUNICATE RACE AND EVENT TRANSFERS TO YOUR CUSTOMERS?

  1. Come up with a lenient race or event transfer policy
  2. Send an email to your registrants letting them know about the race or event transfer option
  3. Provide registrants with the steps to complete the race or event transfer
  4. Explain if there are any race transfer fees and be very clear about the cut-off date

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