FAQs
RUNNING FAQs:
WHAT IS A VIRTUAL RUN? A Virtual Run is an event you can complete Anytime/Anywhere! There isn't a set time or place since virtual runs are meant for you to complete at your convenience and at your own pace. The DC Wonder Woman™ Virtual Runs can be completed at any time between March 26th and November 15th, 2019.
HOW DO I SUBMIT MY TIME? -The completion of the 5Ks is on the honor system so there is no need for you to submit your time. Once you have completed your run, wear your medal and celebrate! We also ask that you post your virtual race pictures and tag us at @DCWonderWomanRun or #DCWONDERWOMANRUN.
IS THERE A SPECIFIC APP WE NEED TO USE TO TRACK OUR TIME? You can track your run with any app, watch, or fitness device that you would like.
CAN I COMPLETE MY VIRTUAL RUN BEFORE I HAVE RECEIVED MY GEAR? You don't have to wait to receive your gear in the mail. You can complete your run at any time. However, if you do wait to receive your package in the mail you will be able to wear your medal and sport your bling when you have finished your run. We will be shipping out items on 4 separate shipping dates (June 15th, August 15th, October 15th, and December 1st) so register now!
SHIPPING FAQs:
CAN I UPDATE MY SHIPPING ADDRESS? If your 2019 DC Wonder Woman™ Virtual Run gear has NOT been mailed out yet, we are happy to assist you with updating your shipping address. Just shoot us an email and we can make that change for you. We will be shipping out items on 4 separate shipping dates (June 15th, August 15th, October 15th, and December 1st).
HOW DO I KNOW WHEN MY GEAR HAS SHIPPED? You will receive an email with your unique tracking link once your gear has shipped! Just click, track and run!
DO YOU SHIP TO APO ADDRESSES? We can, yes! However, our registration system sometimes has issues accepting these addresses. Please shoot us an email and we can help you out.
DO YOU SHIP INTERNATIONALLY? At this time, 2019 DC Wonder Woman™ Virtual Run shipping is only available to US Registrants.
REGISTRATION:
HOW CAN I RECEIVE ANOTHER COPY OF MY CONFIRMATION EMAIL? You can resend yourself a copy of your confirmation email from your RunSignUp profile. Here is a tutorial with the steps to complete this on your end.
HOW CAN I RESET MY RUNSIGNUP PASSWORD? If you need to reset your RunSignUp password, watch this tutorial to learn how.
CAN I TRANSFER TO A DIFFERENT EVENT OR UPGRADE TO THE SERIES AFTER I HAVE REGISTERED? If you change your mind before your first shipment has gone out, you can update your registration to include a different 2019 DC Wonder Woman™ Run Virtual 5K option or upgrade to the whole series. Here is how.
