Frequently Asked Questions
All packet pick-up information, including times and dates, can be found on our Packet Pickup page.
Our course is flat and fast and completely on Belle Isle.
Clickable course maps can be found on our Course Maps page.
We are happy to have participants pick up packets for others at packet pickup the day before the race. On race morning, all participants are required to get their own packet. All the details can be found here.
There is ample parking for participants and spectators near the Start/Finish line. Belle Isle is a Michigan State Park, so you will need a Recreational Passport to enter Belle Isle. More information on the Recreational Passport can be found on the state's website here.
Yes, all of our participants get a medal after crossing the finish line!
You will have four hours from starting the event to finish the race.
After finishing the event you will get your medal, water and an amazing post-event spread of food. The food is for participants, however if your spectator would like to join meal tickets can be purchased at the food tent.
You may defer your race up to the day before the event for a fee. You can do this through your RunSignUp account by following these instructions: https://help.runsignup.com/support/solutions/articles/17000145978-defer-registration. Please note you will have to claim your deferral and re-register for next year’s race.
You can transfer your entry to another person by following these instructions: https://help.runsignup.com/support/solutions/articles/17000062921-transfer-to-another-runner, or to another event by following these instructions: https://help.runsignup.com/support/solutions/articles/17000062922-transfer-to-another-event.
We’ve updated our policy! Now, to receive your unclaimed T-shirts, awards, merch, and other items simply fill out this form: https://form.jotform.com/222365958570061.
Complete this form: https://form.jotform.com/222365958570061, and we will mail you your items.
As long as it is more than 2 weeks before race date, you can make that change. Just follow these instructions: https://help.runsignup.com/support/solutions/articles/17000062913-update-t-shirt-giveaway. Please note shirt sizes are not guaranteed once the event has been completed.
You can confirm your registration by following the instructions here: https://help.runsignup.com/support/solutions/articles/17000062918-resend-the-confirmation-email
All entry fees are non-refundable. That means that once we receive and accept your entry, you will not receive a refund if you cannot participate. Epic Races, in accordance with management executives, city officials, and local law enforcement has the authority to cancel any of the events for emergency purposes such as, but not limited to, inclement weather, threat of terrorism, or a pandemic. If such emergency conditions force cancelation, refunds, cannot be provided since funds will have been spent in preparation for race day.
However, if you purchased insurance during registration, and you cannot race because of one of their covered reasons, you may put in a claim for a full refund.
You can file a claim by following these instructions: https://help.runsignup.com/support/solutions/articles/17000073422-claiming-event-insurance
If we do find ourselves with extraordinary circumstances and do need to cancel, we will do our best to give you full value for your entry fee. We will give you options which may include doing your race virtually, deferring to the following year, switching to another Epic Race, and in some cases we may be able to postpone the race.
Unfortunately, we are not able to offer refunds after you have registered for the event. We love what we do and what we do is put on events. After months and months of planning, coordinating and making our very best effort to create a race experience that we consider the best of the best, the last thing we ever want to do is cancel a race. We also understand that athletes devote a significant amount of their time, money and effort preparing for a race. If we need to make the difficult decision or are mandated to cancel, it’s a great disappointment for us and we know it’s a great disappointment to you. Unfortunately, though, that is the risk we share. You may feel you are entitled to a full refund in this situation, but this is not feasible given the costs incurred by race day. At the time, your money is in the form of permits, police detail, medals, awards, T-shirts, food, salaries, rent, nonrefundable deposits for entertainment, and so much more. If you can’t accept the terms of this partnership, we respectfully ask that you don’t register for our events.
If you deferred your race from last year, you need to log into your RunSignup.com account and claim your deferral in order to register for this year’s race. To do this, follow these instructions: https://help.runsignup.com/support/solutions/articles/17000062915-claim-deferral
Headphones are allowed in our running races, but for safety, we encourage you to use bone conduction, only one earbud, or keep the volume very low so you can hear your surroundings.
Epic Races welcomes parents with jogging strollers to participate in our running events. Please note that, if you are participating with a stroller, the following guidelines must be followed:
Your child must remain securely fastened inside the stroller while on the course for safety and insurance reasons.
You must keep your stroller to the right side of the race course, to allow a clear path on the left for runners and walkers.
No weaving in and out of the other participants is allowed.
We love dogs! Because of our love for dogs, we do not allow them to participate in a race designed for people unless they are service dogs. If you are going to bring your service dog, please email helpdesk@epicraces.com to let us know. Dogs are welcome as spectators provided they are on a leash.
You can find a full copy of our policies and plans here: https://www.epicraces.com/w/EPICraces/Page/EmergencyContingencyPlans
All virtual packets will be mailed within 3-5 days of the event to the address provided during registration. If you are a virtual participant you do not need to come to packet pick-up to get your items.