Insurance Claim?
Although consumers purchase through the RunSignup website, RegShield is a third-party entity, and all plan-related questions should be directed to FanShield via the following channels:
Domestic: help@fanshield.com
Filing a refund request with RegShield is easy. We recommend selecting the “File A Refund Request” at the bottom of the confirmation email. Alternatively, the consumer can visit the web page below: https://requestmyrefund.com/fanshield/refund
For more information please visit this help guide.
Here is a a link:
https://requestmyrefund.com/fanshield/refund
Also here is a instructional video RunSignup has made:
https://help.runsignup.com/support/solutions/articles/17000073422-claiming-event-insurance
