FAQs
FREQUENTLY ASKED QUESTIONS
Thank you for joining us for the Fit Witch Challenge!
Below are answers to some of your Frequently Asked Questions:
ABOUT THE CHALLENGE
What is a Virtual Challenge?
A Virtual Challenge is a run/walk that we do together, yet independently. You can complete it at your own pace and anywhere you would like to run or walk. Simply register for the event and you have until November 5 to complete the 5K, Marathon, 50 mile or 100 mile challenge. Your swag will automatically be mailed to you by October 31(if registered by October 18).
When Can I Start?
You can start anytime on October 8. Once you register, you have until November 5 to complete the challenge.
Where Should I Run or Walk?
You can run or walk anyplace you like.
Can I Complete My Miles on a Treadmill or an elliptical machine?
Your distance on a treadmill can be counted, but not your distance on an elliptical machine.
GROUPS/TEAMS
How do we form a team?
The first member of the team will be given the opportunity to create a team name. Once the team name is formed, the rest of the team can sign up and select to join that team name during the registration process.
If I sign up for a team, is there a fee for each team member?
Yes, each member of the team is responsible for registering and paying for their challenge and will receive their own finisher medal, race apparel, online results tracking, custom bib, finisher certificate.
TRACKING YOUR MILES FOR THE CHALLENGE
Do I have to log my Miles?
Nope — logging your miles is optional, but we do hear from our participants that it helps them feel more connected to the challenge and to the other participants.
How do I log my miles for the challenge?
It’s super easy. Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3. Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click "SUBMIT YOUR TIME" Done!
6. To track your miles you click on the RESULTS tab and choose VIEW RESULTS, this will allow you to search your name and view your miles completed.
We will keep track of your total distance. Check back anytime to see your progress
Note: It takes up to 24 hours for the system to update new participant registrations so you may not be able to start placing your results until the day after you register.
Where do I find my team results?
To find your team results, CLICK HERE.
Do I need a GPS watch tracker or official app to measure and time my distance?
You can use one if you wish, but you don't need one. You are on the Honor System. If you would like to use an app to measure your distance, some popular ones are Strava, MapMyRun and Run Keeper. Please note that you will still have to log your miles manually through the RESULTS tab, Run Sign Up does not have the ability to integrate with any apps at the moment.
Can I change my distance?
Absolutely! You can make this change in your profile under Manage Registration. Click HERE to learn how.
ABOUT THE SWAG
What is included with my registration?
All participants receive a finisher medal, long sleeve shirt, and access to all the challenge features including race bib, online tracking and a finisher certificate.
When will I receive my race swag?
We will mail you your SWAG on the following dates:
Register on or before October 18: SWAG will be sent prior to October 31.
Register on or after October 18: SWAG will be sent the week of November 5.
When will I get my bib?
You can download and print your custom bib immediately after registering. The link to your bib is in your confirmation email and also in your Quick Links email sent to you the day after your registered. If you can’t find your confirmation email, you can resend it to yourself within your profile. It’s really easy. Click HERE to learn how.
How do I find my finisher certificate?
It’s super easy. Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3. Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click CERTIFICATE in the upper right corner.
How much is shipping?
Shipping is free within the USA.
I live outside of the United States, can I still participate?
Unfortunately, at this time, we are not able to ship internationally.
How do I know when my SWAG has been shipped?
We will email you and send you a tracking link once your SWAG has shipped.
REFERRING YOUR FRIENDS
Where can I find my referral code to pass on to my friends?
The link to your referral code is in the confirmation email and also in the Quick Links email that was sent to you the day after you registered. You can also find your link in your profile. Click HERE to learn how to access both options.
How can I see how many people have registered using my referral link?
You can track your referred registrations in your profile. You can use THIS LINK.
How will I receive my referral bonus?
If five people use your code, we will send you your tote bag at the end of the challenge with your other SWAG.
MAKING CHANGES TO YOUR REGISTRATION
Can I change my mailing address?
Yes, you can edit any of your registration information in your profile. Click HERE to learn how.
Can I change my event (i.e.: change from 5K to marathon)?
Absolutely! You can edit any of your registration information in your profile. Click HERE to learn how.
I accidentally registered myself as anonymous. How do I change that?
You can change your status in your event profile. Click HERE to learn how.
CHARITY DONATIONS
Does this event support a charity?
Yes, The race is donating 10 meals for every registered participant to Feeding America.
Click HERE for more information.
