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Q: How do I print and post my virtual race bib?
A: Log into your profile>Select Upcoming Events>View Pre-race Bib>Print or Share
Q: How do I print my finishers certificate?
A: After you submit your results> click your Name> Click Certificate (under Bib#)
Q: How do I transfer to a different distance?
A: Navigate to the Virtual Triathlon Participant Page Search https://runsignup.com/Race/FindARunner/?raceId=96653 >Select "More Details">Transfer Event tab>"Start Transfer" Please note you will need to be signed in to your Run SignUp account profile.
Q: Do I have to live near Kinetic Multisports?
A: No this is a virtual event and you can live anywhere in the country.
Q: How do I record my miles?
A: you will record your miles on a website on a daily basis or all at once.
Q: Do I have to run/walk, ride, swim?
A: Yes, you need to Run/Walk, Ride, and Swim to get the miles. It's your Triathlon.
Q: Does my activity have to be done outside?
A: All activity counts, on a treadmill, on a trainer, in the backyard pool, road, track, lake, ocean, dog run etc.…. all your miles count.
Q: Do my miles count from before the start date of my Triathlon?
A: No, only miles you do from Sep 15 to Nov 7th.
Q: Can I complete multiple activities a day?
A: Yes, feel free to log your miles throughout the day.
Q: If I don't finish the Triathlon, can I switch to a lower distance?
A: Yes, please email email@example.com to switch your event before the last day of the event.
Common Troubleshooting Questions For Recording Miles
Q: I need to enter my next activity, but I keep entering it and my previous activity disappears, how do I fix it?
A: In this example, you are overwriting the previous activity. Instead, keep the data the same for the previous activity, and click ADD ANOTHER ACTIVITY in order to add your next run/walk, ride or swim. You will continue to do this every time you add an activity.
Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I don't see the date when I try to log my results, why not?
A: Once you get into the results page, you have to click Add Another Activity. You have to do this every time you log an activity. The time and distance on the right is the total time and distance. It will automatically add that up for you and you don't have to enter anything.
Q: I completed another activity again today, how do I enter a second entry of results?
A: In the results page, choose Add Another Activity. DO NOT JUST OVERWRITE THE PREVIOUS ACTIVITY OR IT WILL DISAPPEAR. Each time you do a new activity, you need to click Add Another Activity. At the end of the Triathlon, If you completed one activity per day and have 62 entries, you will see all 62 activities in the submit results page. Don't overwrite them.
Q: I made a mistake on entering my results, how do I change it.
A: In this example, you can go in and overwrite the mistake. Don't just enter it again correctly, you have to overwrite the incorrect data.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update. If it has been a few minutes, double check you are looking at the correct race. There is a drop down box called Result Set - choose that to switch between events. The default is the Triathlon. If you still don't see your results, see the below post on being anonymous.
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.