Electric 5k

FAQS: Registration Management

1. How do I register for a race?
To register for a race, create a RunSignup account and follow the tutorial.

2. How do I manage my registration? 
You can view or edit your registration by navigating to Profile > Upcoming Events > Manage Registration.

3.I lost my confirmation email. Can I have another one sent?
Absolutely! You can resend the confirmation email by navigating to Profile > Upcoming Events > Resend Confirmation. If you did not receive it, make sure to check the spam folder in your email client. 

4.Can I transfer to a different event (5K, or 1mile)?
Event to event transfer is authorized. You are only credited the amount paid for your current event. For example, if Lauren paid $45 for the 5K event and transfers to the 5mile event which cost $75, Lauren will be required to pay the difference of $30 and pay the transfer fee of $1.95. If you are transferring to a cheaper event, you will not pay any additional standard fees for the Event Transfer. However, the difference in pricing will not be refunded. Submit any online transfer requests no later than 2 day before Super5Sunday Race day.  You may request to transfer during packet pick-up or on race day in person

5. How do I transfer from one authorized event to another? 
You can transfer to another event by navigating to Profile > Upcoming Events > Manage Registration > Transfer to Another Race.

6.  Can I defer my registration to next year?
No. not currently available. 

 

FAQs: General

1. Can I register/pick-up my bib on race day?
Yes, packet pickup will be available on race day, though we highly encourage you to pick up day before at packet pick up!

2. What do I need to bring for packet pick-up?
Bring a photo ID and have your confirmation email available.

3. What if I can't pick-up my bib prior to race day?
If you are unable to pick-up your packet at the scheduled date, please assign a representative to pick it up on your behalf. The representative must bring a copy of your photo ID and registration confirmation. 

4. What are the age requirements for each event?  
All our race are available to all ages. 14 and under are free

5. Can I run any of the events if I did not register?
No. Only registered participants will be permitted on the course. For 1mile, parents/guardians are permitted to run along with their child(ren) as long as the child is registered

6. At what time should I arrive to the event?
We recommend you arrive at least 1.5 hours before the scheduled start time of your event. This will give you enough time to park, pick up a bib if needed. You may also want to use the restroom and warm up prior to race start. We will have one of our awesome instructors lead the warmup in the morning!

7. Is on-site parking available?
Yes. Participants are to arrive via from N Walnut drive to E Hadley Ave. We recommend parking in either Paz Baseball field or Las Cruces Skate Park lot

8. Is there's a place to drop-off my belongings?
Not at this Event. Please leave your belongings in your vehicle. The parking lot is walking distance from the start line. Do not leave any items unattended! 

9. When/where are the results posted? 
Results will be LIVE here. You can also find your results by navigating to Profile > My Registered Races > Results.

10. Is there a finisher's medal or other Awards?
     No Finisher medal.

     Top 3 females/males will receive a plaque
     Top 3 age group winners will receive (top finishers are removed from Age Group Awards)
 
FAQs: Race Course

1. Where do the events start/finish?
All race will start and finish on W Hadley Ave in front of the Meerschiedt Center 

2. Are any of the events walker-friendly? 
All events are walker-friendly events. If you are walking, we ask you to please start in the back. Remember that you must finish by the course time limits. All time limits are based on gun time.

3. What are the course time limits?

• 1mile -30 mins

• 5k – 1:30 hours

4. Who/what is not permitted on the race course?
The following is prohibited but not limited to:

• Non-registered personnel

• Spectators  

• Bicycles (except approved lead / follow bike) 

• Roller blades/skates

• Scooters

• Nor any other wheeled vehicle, except for Wheel chair participants, Emergency Medical Service, Fire Department, Security Forces, and other authorized personnel.

5. How will I know where to go on the course?
See course maps... Plus the course will include arrows, event signs, and mile markers. Also, our volunteers will be posted along the course. We got you! 

6. Are there any aid/hydration stations along the course? 
Yes! Aid/hydration stations will be placed along the course. All aid/hydration stations will include water, of course! Some will include Gatorade,

7.  Will photographers be on the course or video of finish?
Yes. Ensure to wear your bib on the front. Smile and pretend like nothing is hurting!  We will send you an email once the photos and video are ready :)

 

FAQs: Financial Management

1.  I would like to see my registration receipt. Can I have a receipt sent?
You can view your transaction by navigating to Profile > My Transactions (link at the bottom of your profile under the Financial Links section).

2.  How do I request a refund?
Due to the upfront costs, all entry and sale fees are non-refundable. We understand plans change and circumstances beyond our control occur. Yet, we feel it is most fair to apply a uniform policy instead of being subjective on who should receive a refund. Refunds will not be issued for event cancellation. 

*We high suggest you purchase during registration the race insurance ( RegShield), then file a claim if need be with said insurance provider.
*This page will be updated as needed to ensure we are addressing the most frequently asked questions. See you on race day!*