FAQ
IS THERE A SPECIFIC APP WE NEED TO USE TO TRACK OUR ELEVATION?
While you can track your elevation gain with a number of different apps and programs, we ask that you use Strava
CAN I COMPLETE MY VIRTUAL EVENT WITHOUT MY BIB?
The bib is not required to be worn during the run or hike.
WHEN WILL I RECEIVE MY SWAG & PRIZES IF I GET TOP 5 in MALE or FEMALE?
YES! We are providing prizing for Top Five MEN. And prizing for Top Five WOMEN. We will begin mailing NOV. 1, 2022 to the address you provided during registration. Finisher packages will only be mailed to those who submit finish times & elevation gain.
Note: International Shipping fees may apply
CAN NON-US RESIDENTS PARTICIPATE?
Yes, the Virtual Elevation Challenge is open to anybody. However, International Finisher shipping fees may apply.
ACCOUNT MANAGEMENT FAQ'S
HOW DO I UPLOAD MY PICTURES ?
Visit the PHOTOS tab
Search for your account via your name or bib number
Click Start Uploading Photos
HOW DO I DOWNLOAD MY BIB?
Vsit your Profile. From there, you will see "View Digital Bib" on the right panel of your registration for this event. You must be logged into your RSU account to access this.
HOW DO UPDATE MY SHIPPING ADDRESS?
Deadline to update shipping address is Oct 15, 2022
Sign In to RunSignUp
Go to your Profile
See your events under Upcoming Events
Click on "Manage Registration".
Click on the "Shipping" Menu item at the top of the page and update your shipping address.
Note :Shipments will begin 11/1 and are limited to the continental US. If International, additional shipping fees may apply. Shipments will be sent to the shipping address provided during registration.
HOW DO I RESEND MY CONFIRMATION EMAIL?
RunSignUp allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it
Note: If you did not receive your confirmation make sure to check your Spam/Clutter folders.
You will always be able to resend the registration confirmation for any registrations associated with your Profile (including any sub-accounts of yours) by following these steps:
Sign In to RunSignUp
Go to your Profile
See your events under Upcoming Events
Click Resend Confirmation next to the registration that you would like to resend the confirmation email.
Check the email listed in your Profile for your registration confirmation
Click Resend Confirmation next to the registration that you would like to resend the registration confirmation.
At that point, the confirmation email will be sent to the email address associated with that registration. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile.
HOW DO I RESET MY RSU PASSWORD?
If you ever happen to forget your password, simply open up the “Login” , and click Forgot Password? At this point, you can enter in the email address you use to access your RunSignup account, and click on the button labeled Send Reset Password Link
After clicking the “Reset Password” button, you will receive an email with a unique link allowing you to reset the password for your RunSignUp account.
RESULTS
HOW DO I SUBMIT RESULTS ?
REVIEW STEP-BY STEP-BY-STEP HERE
You can track your elevation gain with a number of different apps, but we ask that you use Strava.
TIMELINE TO COMPLETE THE CHALLENGE
SOLO RUN & TEAM RUN: OCT. 1, 2023 to OCT 31, 2023
All Deadlines are Mountain Daylight Time
Here is our runner guide on changing a TEAM password
How do I create a new Team after registration?
Here is our guide on how to join a team, check out the specific section about half way down with screenshots for "Create a New Group After Registration": https://help.runsignup.com/support/solutions/articles/17000062924-create-join-a-new-group
Create a New Group After Registration
Log on to RunSignup under the account you registered for the Race.
Navigate to Upcoming Events > Manage Registration.
Click on the menu Group/Team (located on the left or top)
Click on the tab "Create New Group/Team".
Select a Group/Team type.
Type in a Group/Team name.
If prompted select a Group/Team Gender and Age Group.
If prompted you may create an Optional Group/Team Password.
Click Continue.
Click below to review things such as joining, creating, editing, and changing the team password:
https://help.runsignup.com/support/solutions/folders/17000128776
