FAQs
FREQUENTLY ASKED QUESTIONS
Thank you for joining us for the Merry Fitmas Challenge!
Below are answers to some of your Frequently Asked Questions:
ABOUT THE CHALLENGE
What is a Virtual Challenge?
A Virtual Challenge is a run/walk that we do together, yet independently. You can complete it at your own pace and anywhere you would like to run or walk. Simply register for the event and you have until December 31 to complete the 25, 50 or 100 mile challenge. Your swag and store items will automatically be mailed before December 25.
When Can I Start?
You can start anytime on December 1. Once you register, you have until December 31 to complete the challenge.
Where Should I Run or Walk?
You can run or walk anyplace you like. Please follow social distancing safe practices.
Can I Complete My Miles on a Treadmill or an elliptical machine?
Yes, you can complete miles on a treadmill or elliptical machine!
GROUPS/TEAMS
How do we form a team?
The first member of the team will be given the opportunity to create a team name. Once the team name is formed, the rest of the team can sign up and select to join that team name during the registration process.
If I sign up for a team, is there a fee for each team member?
Yes, each member of the team is responsible for registering and paying for their challenge and will receive their own finisher medal, race apparel, online results tracking, custom bib, finisher certificate.
TRACKING YOUR MILES FOR THE CHALLENGE
Do I have to log my Miles?
Nope — logging your miles is optional, but we do hear from our participants that it helps them feel more connected to the challenge and to the other participants.
How do I log my miles for the challenge?
It’s super easy. Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3. Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click "SUBMIT YOUR TIME" Done!
6. To track your miles you click on the RESULTS tab and choose VIEW RESULTS, this will allow you to search your name and view your miles completed.
We will keep track of your total distance. Check back anytime to see your progress
Note: It takes up to 24 hours for the system to update new participant registrations so you may not be able to start placing your results until the day after you register.
Where do I find my team results?
To find your team results, CLICK HERE.
Do I need a GPS watch tracker or official app to measure and time my distance?
You can use one if you wish, but you don't need one. You are on the Honor System. If you would like to use an app to measure your distance, some popular ones are Strava, MapMyRun and Run Keeper. Please note that you will still have to log your miles manually through the RESULTS tab, Run Sign Up does not have the ability to integrate with any apps at the moment.
Can I change my distance?
Absolutely! You can make this change in your RunSignUp profile under Manage Registration. Once you are in your profile, click on the "Transfer Event" tab at the top of the page. Click HERE for more information.
ABOUT THE SWAG
What is included with my registration?
All participants receive a finisher medal, long sleeve shirt or tank top, and access to all the challenge features including race bib, online tracking and a finisher certificate.
When will I receive my race swag?
Your swag will be mailed before December 25!
When will I get my bib?
You can download and print your custom bib immediately after registering. The link to your bib is in your confirmation email and also in your Quick Links email sent to you the day after your registration. If you can’t find your confirmation email, you can resend it to yourself within your profile. Click HERE to learn how.
How do I find my finisher certificate?
Here’s how:
1. Click on RESULTS tab at the top of the page
2. Click "SUBMIT RESULTS"
3. Look up your name.
4. Enter your miles you ran or walked in the calendar.
5. Click CERTIFICATE in the upper right corner.
SHIPPING & RETURNS
How much is shipping?
Shipping is free within the USA.
I live outside of the United States, can I still participate?
International shipping will be handled on a case by case basis. Please email info@gobeyondevents.com with your inquiry.
How do I know when my SWAG has been shipped?
We will email you and send you a tracking link once your SWAG has shipped.
What if I receive an incorrect size shirt (from what was selected during registration)?
If you receive the incorrect size shirt we will reship the correct size shirt free of charge. We will send you a return label for your incorrect size shirt and once we receive it, we will ship out the correct size shirt.
What if I receive my shirt but now want a different size?
If you would like to swap a size after we have shipped your SWAG, you will be responsible for shipping fees to return the item and to reship the size you want. We can only issue a different size if it is within 10 days of you receiving your order and the item has not been washed.
What if my shipment is returned to sender due to incorrect address on file?
You will be charged the shipping fee for sending your items to the updated address.
REFERRING YOUR FRIENDS
Where can I find my referral code to pass on to my friends?
The link to your referral code is in the confirmation email and also in the Quick Links email that was sent to you the day after you registered. You can also find your link in your profile. Click HERE to learn how to access both options.
How can I see how many people have registered using my referral link?
You can track your referred registrations in your profile. You can use THIS LINK.
How will I receive my referral bonus?
If three people use your code, we will send you your tote bag at the end of the challenge with your other SWAG.
MAKING CHANGES TO YOUR REGISTRATION
Can I change my mailing address?
Yes, you can edit any of your registration information in your profile. Click HERE to learn how.
Can I change my event (i.e.: change from 5K to Marathon)?
Absolutely! You can edit any of your registration information in your profile. Click HERE to learn how.
I accidentally registered myself as anonymous. How do I change that?
You can change your status in your event profile. Click HERE to learn how.
CHARITY DONATIONS
Does this event support a charity?
Yes, a percentage of proceeds will be given to Feeding America.
Click HERE to make a donation. Click HERE for more information on Feeding America.
SIZING CHART: TANK TOP & T-SHIRT
Ladies Tank Top
Unisex Long Sleeve Shirt
