Virtual Duathlon presented by Verizon New York City Triathlon

Sat July 11 - Sun July 19 New York, NY 10029 US
FAQS
MANAGE YOUR REGISTRATION:
 

VIRTUAL DUATHLON FAQS

 

WHAT IS A VIRTUAL DUATHLON?

A Virtual Duathlon is a run-bike-run event you can complete anytime/anywhere! There isn't a set time or place since virtual events are meant for you to complete at your convenience and at your own pace.

You may post your results from Saturday July 11 2020 to Sunday July 19 2020 11:59 PM EST 

WHEN IS THE VIRTUAL DUATHLON?

You may complete the virtual duathlon at any time between Saturday July 11 2020 to Sunday July 19 2020.

IS THERE A SPECIFIC APP WE NEED TO USE TO TRACK OUR TIME? 

You can track your run with any app, watch, or fitness device that you would like.

DO I HAVE TO COMPLETE ALL 3 LEGS OF THE DUATHLON AT ONE TIME? 

No, the best part about a virtual event is that it's adaptable to you! You may choose to complete all 3 legs back to back or you may complete them separately (i.e. run 1 mile on day one, bike 25 miles on day two, and run 6.2 miles on day 3), just keep track of your finish times for each discipline. 

CAN I COMPLETE MY VIRTUAL EVENT WITHOUT MY BIB? 

The bib is not required to be worn during the run or bike.

WHEN WILL I RECEIVE MY MEDAL AND MASK FINISHER KIT?

We will begin mailing your finisher kit starting on August 3, 2020 to the address you provided during registration. Finisher kits will only be mailed to those who submit finish times by July 19 2020 (11:59 PM ET)

WILL YOU SHIP THE MEDAL AND MASK FINISHER KITS INTERNATIONALLY?

At this time we are only able to ship the medal and mask finisher kits to a continental U.S. address. 

HOW DO I ACCESS THE GIF's ?

The GIFs can be found on Instagram. To access the GIF stickers, tap the add sticker button at the top of Stories as usual. From there, select the new GIF option, and a library of GIFs will appear. Search for "nyctri" and you will see the GIPHYs. Drag the one you want onto your photo or video.  If you'd like to use it on other platforms, you would still need to use Instagram initially but can save the photo to upload to a different platform (Facebook, etc.) instead.

 

REGISTRATION FAQS

 

 

I DEFERRED OR DONATED MY 2020 VERIZON NYC TRI ENTRY, HOW DO I CLAIM MY COMPLIMENTARY ENTRY TO THE VIRTUAL DUATHLON?

You will receive a unique complimentary code via email that you must use in the coupon code field at checkout to register for the event. Please allow 3-5 business days to receive your unique code after making your cancellation decision. 

CAN ANYONE REGISTER? 

Yes, the Virtual Duathlon is open to anybody. However, Finisher Kits can only be mailed to a continental U.S. address.

HOW CAN I GIVE BACK TO NEW YORK CITY DURING THIS DIFFICULT TIME?

When COVID-19 hit New York City, the largest school district in the country stepped up to make sure none of their 1.1 million students went hungry. During registration, please consider donating to Life Time Foundation so they can continue to serve 550,000 meals a day. Your gift will help offset the extraordinary expenses that the district is incurring due to this health crisis, and that are not covered by the city, state or federal governments. Funds may also be used to accelerate scratch cooking and preparation of clean, wholesome and simply prepared foods in all schools, while also achieving the elimination of the Harmful 7 categories of ingredients in all of District’s schools.  

Learn more about the Life Time Foundation here.

 

ACCOUNT MANAGEMENT FAQS

 

HOW DO I DOWNLOAD MY BIB?

Click here to visit your Profile. From there, you will see "View Digital Bib" on the right panel of your registration for this event. You must be logged into your RSU account to access this.

HOW DO I RESEND MY CONFIRMATION EMAIL?

RunSignUp allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it

Note: If you did not receive your confirmation make sure to check your Spam/Clutter folders.

You will always be able to resend the registration confirmation for any registrations associated with your Profile (including any sub-accounts of yours) by following these steps:

  1. Sign In to RunSignUp
  2. Go to your Profile
  3. See your events under Upcoming Events
  4. Click Resend Confirmation next to the registration that you would like to resend the confirmation email.
  5. Check the email listed in your Profile for your registration confirmation

Click Resend Confirmation next to the registration that you would like to resend the registration confirmation.

At that point, the confirmation email will be sent to the email address associated with that registration. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile.

HOW DO I RESET MY RSU PASSWORD? 

If you ever happen to forget your password, simply open up the “Login” , and click Forgot Password? At this point, you can enter in the email address you use to access your RunSignup account, and click on the button labeled Send Reset Password Link

After clicking the “Reset Password” button, you will receive an email with a unique link allowing you to reset the password for your RunSignUp account.

HOW CAN I UPDATE MY SHIPPING ADDRESS?
  • Go to your Profile
  • See your events under Upcoming Events
  • Click on "Manage Registration"
  • Click on "Shipping" at the top of the page and update your shipping address
  • The deadline to update your Shipping Address is July 19, 2020

 

RESULTS FAQS

 
HOW DO I SUBMIT MY RESULTS?

For specific instructions on how to submit your results, please click here.

We use cookies to offer you a better browsing experience. Read how we use cookies and how you can control them by visiting our Privacy Policy. If you continue to use this site, you consent to use all cookies.