FAQs
How big will my group be?
Each team will typically include 2–4 volunteers. You’ll be paired with others to ensure safety and support—no one goes out alone.
Will I be safe?
Yes. Safety is our top priority.
Each group will:
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Be accompanied by a police escort for added security
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Include at least one experienced team lead
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Receive training on how to approach people respectfully and safely
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Avoid entering abandoned buildings or unsafe areas
Is it safe to talk to people experiencing homelessness?
Yes, when approached with respect and empathy. Most people are open to conversation, especially when treated with dignity.
You’ll be trained on:
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How to introduce yourself
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What to say (and what not to say)
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How to disengage if someone doesn’t want to talk
What kind of questions will I be asking?
You’ll ask brief, respectful questions about:
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Where the person slept the night before
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Age, gender, race/ethnicity
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Veteran status
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Health conditions or disabilities
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Length and cause of homelessness
All responses are confidential and help improve services and funding.
What time does this normally end?
Most teams will finish within 3 to 4 hours. Start times vary, but most counts begin around 5:30 PM and wrap up by 12:00 AM.
*YOU MUST RETURN TO YOUR LOCATION TO RETURN MATERIALS
Where will we check in?
Check-in locations can be found on the home page or in the confirmation email you received after registering.
How does check-in go?
At check-in, you’ll:
1. Sign in and confirm your team assignment
2. Receive materials (maps, hygiene kits, survey tools)
3. Get a quick safety briefing and training
4. Head out with your team and police escort
What should I wear/bring?
Dress for the weather and comfort:
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Warm layers
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Comfortable shoes for walking
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A hat, gloves, and a flashlight are helpful
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Avoid flashy jewelry or anything that could be a distraction
You may wish to bring portable phone chargers, snacks, drinks, and/or warm beverages for your team.
Can I hand out anything?
Yes! Teams are encouraged to bring hygiene kits to offer during the count. These may include:
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Toothbrushes & toothpaste
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Socks
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Hand warmers
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Non-Perishable Snacks
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Feminine hygiene products
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Body wipes
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Chapstick
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Deodorant
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Mini hairbrush
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Chapstick/ moisturizers
