Refund Policy
Refund Policy
Producing these events involves significant upfront costs, including expenses for bibs, shirts, food, permits, insurance, rentals, and more. Unfortunately, these costs are non-refundable, which means we are unable to offer refunds unless you purchase insurance.
We highly recommend purchasing travel or race insurance in case you are unable to attend. During registration, you can add race insurance for a small additional fee.
If you cannot make it to the event you signed up for or can’t go as far as you hoped on race day, you have a couple of options.
- Defer your entry to next year.
- Apply for a refund
Details on each of these options below:
To defer:
Please go to the upper corner of the event page where you signed up and select profile. You can also do this from your confirmation email if you still have that.
Log in and find this event under upcoming events.
If the event is not listed. Scroll down to where it says
Hey…where are all my events?
We found an unclaimed account associated with your email address. Go claim it! and click on go claim it.
Once you have gone through that process click on Manage Registration
If you have any issues along the way, you can use the contact us button on the event webpage.
Refund:
If you purchased insurance during registration, you can apply for a refund by selecting the “File A Refund Request” at the bottom of your insurance confirmation email.
NOTE you should have gotten a separate confirmation for the insurance purchase. Insurance is handled through a third party and the event staff have no ability to file your claim for you and have no knowledge of the process or status of your refund request.
You can also visit this web page to file your claim
