Refund Policy
Refund Policy
Producing these events involves significant upfront costs, including expenses for bibs, shirts, food, permits, insurance, rentals, and more. Unfortunately, these costs are non-refundable, which means we are unable to offer refunds unless you purchase insurance.
We highly recommend purchasing travel or race insurance in case you are unable to attend. During registration, you can add race insurance for a small additional fee.
If you cannot make it to the event you signed up for or can’t go as far as you hoped on race day, you have a couple of options.
- Change your distance to a shorter race.
- Switch to the virtual run – this allows you to maintain your consecutive event streak and keeps you eligible for loyalty rewards. We will mail you the event items including your medal and you can post a time on our virtual results page.
- Defer your entry to next year.
- Apply for a refund
Details on each of these options below:
1, 2, and 3 start here
To defer, change your distance or move to virtual:
Please go to the upper right corner of the event page where you signed up and select profile. You can also do this from your confirmation email if you still have that.
Log in and find this event under upcoming events.
If the event is not listed. Scroll down to where it says
Hey…where are all my events?
We found an unclaimed account associated with your email address. Go claim it! and click on go claim it.
Once you have gone through that process click on Manage Registration
Change to a shorter distance or to the Virtual run
In the menu items at the top of the page, click on "Transfer to Another Race"
To move your registration to next year, in the menu items at the top of the page, click on "Defer Registration" and the website will walk you through the process. This option is not available once we get close to the event.
If you have any issues along the way, you can use the contact us button on the event webpage.
Refund, option 4, start here:
If you purchased insurance during registration, you can apply for a refund by selecting the “File A Refund Request” at the bottom of your insurance confirmation email.
NOTE you should have gotten a separate confirmation for the insurance purchase. Insurance is handled through a third party and the event staff have no ability to file your claim for you and have no knowledge of the process or status of your refund request.
You can also visit this web page to file your claim
