FAQs
Congratulations on successfully signing up for the challenge! You should expect a confirmation email with all the exciting details. If you have any questions, don't hesitate to contact me using the information provided in the confirmation email or on the race page.
Q: I chose "Me" to register but received an error showing that I've indicated myself but chose a different account. What's happening?
A: In most cases, this issue occurs when the Profile for your primary account is under a different name. For example, a registrant's RunSignUp account may have one of their children as their Primary account profile whereas the parent is a sub-account. Here are some tips to fix this:
My Profile is showing my son/daughter/friend's name.Navigate to your Profile settings to update your primary account's Profile to the correct information.
I tried changing my Profile but received an error showing the Profile already exists.Claim your Profile by using the claim tool. This will send you an email with a list of Profiles that are associated with your account.
Once Profiles are claimed, you can use the Consolidate tool to change Sub-Accounts as your Primary Account. Consolidate can be found via Profile > Consolidate Accounts.
Q: I lost my confirmation email. Can you resend this to me?
A: You can resend your confirmation at any time by logging on to RunSignUp > Profile > Upcoming Events > Resend Confirmation link. For more information, see our Resend confirmation tutorial.
Q: I received an error "There is already an account for this email address.".
A: This means you've previously registered for a Race on RunSignup and must log on to your account before signing up for the Race. If you do not remember your password, click on the provided link and the reset password email will be sent to you.
Q: I received an error "Missing information for registrants. Click the edit icon below to fix the errors."
A: This means that the information you've entered is either missing or incorrect. Please click the icon shown below and fill out the required fields. If you are registering for multiple people, then you will need to click the edit icon for each registrant and fill out the missing/incorrect information.
Q: Can you confirm that I am registered?
A: You are able to search active registrants for a Race by using the "Find a Participant" menu located on the Race Page.You can use the Find a Race tool to search for the Race page.
