FAQ
Q: Do I have to be in White County/From White County to do this event?
A: No you do not have to be in or from White County to do this, anyone in the world can do this event!
Q: How do I record my miles?
A: You will record your miles on your own mileage log link. You can do it daily, or you can do it once a week, whatever works for you!
Q: Do I have to run or can I walk?
A: You can Run, Walk, Runwalk, bike, or hike, any way you can to get the miles. It's your challenge, as long as you are purposefully moving and logging miles, it counts.
Q: Do I have to run/walk outside?
A: You can go outside, inside, on your roof (kidding!), in your basement, treadmill, or around the house. Any way you can get your miles in, count!
Q: Do my miles count from before October 1st?
A: No, Only miles you do from October 1st through October 31st.
Q: Can I run/walk multiple times a day?
A: Yes, breaking your miles up several times a day counts too!
Q: Do I have to pay a toll when I run?
A: The only toll you pay is to your muscles and cardiovascular system and it can be in the form of Doughnuts or Salad, your choice, although we always prefer Doughnuts!
Q: Is there planned Construction on the course?
A: Again, you are NOT running on any dangerous or closed to pedestrian Highways, you are running on the beach, at a park (social distancing of course!), in your neighborhood, on your treadmill, or around your house. Be SAFE!!
Common Trouble Shooting Questions For Recording Miles
Q: I need to enter my second run but I keep entering it and my first run disappears, how do I fix it?
A: In this example, you are overwriting the first run. Instead, keep the data the same for the first run, and click ADD ANOTHER ACTIVITY in order to add your second run/walk. You will continue to do this every time you add a run/walk.
Q: I got my link, but I'm confused on how to log my miles.
A: Here is a video to walk you through how to log miles with the link: https://youtu.be/s2eIBZq6fkM
Q: I did not get my link, how do I log my miles?
A: Some email servers block our emails to you. If you do not have your unique activity log link, you can follow this step by step instruction on how to log your miles in. Keep in Mind you MUST BE LOGGED INTO THE https://RUNSIGNUP.COM/LOGIN ACCOUNT THAT YOU USED TO REGISTER FOR THE RACE BEFORE YOU DO ANY OF THE STEPS IN THE VIDEO: https://runsignup.com/Race/SCCoastlineChallenge/Page/howtologmileage (You can now also log your miles using your email or phone number without being logged in).
Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I don't see the date when I try to log my results, why not?
A: Once you get into the results page, you have to click Add Another Activity. You have to do this every time you log an activity. The time and distance on the right is the total time and distance. It will automatically add this to your total distance and percentage completed.
Q: I ran again today, how do I enter a second entry of results?
A: In the results page, choose Add Another Activity. DO NOT JUST OVERWRITE THE PREVIOUS ACTIVITY OR IT WILL DISAPPEAR. Each time you do a new run/walk, you need to click Add Another Activity. At the end of the challenge, If you ran once per day and have 62 runs, you will see all 62 activities in the submit results page. Don't overwrite them.
Q: I made a mistake on entering my results, how do I change it?
A: In this example, you can go in and overwrite the mistake. Don't just enter it again correctly, you have to delete the incorrect data.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update.
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.
If you have any other questions, please contact events@runnersfit.com
