FAQ's
WHAT IS A VIRTUAL RUN?
A Virtual Run is an event you can complete anytime/anywhere! There isn't a set time or place since virtual runs are meant for you to complete at your convenience and at your own pace.
You can post your results from Thursday April 23 2020 12:00am EDT to Thursday April 30 2020 11:59pm EDT.
IS THERE A SPECIFIC APP WE NEED TO USE TO TRACK OUR TIME?
You can track your run with any app, watch, or fitness device that you would like.
CAN I COMPLETE MY VIRTUAL RUN WITHOUT MY BIB?
The bib is not required to be worn during the run, but may be a fun project to help create a memorable experience with the whole family!
HOW DO I DOWNLOAD MY BIB?
You will be able to download a race bib that you may print out from your confirmation email, fill in the bib number that you have been assigned, and decorate to wear during the run. This is entirely optional.
HOW DO I RESEND MY CONFIRMATION EMAIL?
RunSignUp allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it
Note: If you did not receive your confirmation make sure to check the spam folder in your email client.
You will always be able to resend the registration confirmation for any registrations associated with your Profile (including any sub-accounts of yours) by following these steps:
- Sign In to RunSignUp
- Go to your Profile
- See your events under Upcoming Events
- Click Resend Confirmation next to the registration that you would like to resend the confirmation email.
- Check the email listed in your Profile for your registration confirmation
Click Resend Confirmation next to the registration that you would like to resend the registration confirmation.
At that point, the confirmation email will be sent to the email address associated with that registration. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile.
HOW DO I RESET MY RSU PASSWORD?
If you ever happen to forget your password, simply open up the “Login” , and click Forgot Password? At this point, you can enter in the email address you use to access your RunSignup account, and click on the button labeled Send Reset Password Link
After clicking the “Reset Password” button, you will receive an email with a unique link allowing you to reset the password for your RunSignUp account.
CAN I UPDATE MY SHIPPING ADDRESS?
If you ordered a Virtual Run Medal and the medal has NOT been mailed out yet, we are happy to assist you with updating your shipping address. Just email us and we can make that change for you.
We will mail this one time to the address provided and are unable to issue replacement medals
Note: Cutoff date- Tuesday, April 28th at 11:59pm EDT
HOW DO I SUBMIT MY RUN RESULTS?
For full instructions click HERE
You can post your results from Thursday April 23 2020 12:00am EDT to Thursday April 30 2020 11:59pm EDT.
