FAQ
Q: Do I have to be in NJ/From NJ to do this event?
A: No you do not have to be in or from NJ to do this, anyone in the world can do this event! We now have an international shipping option for those outside of the USA.
Q: How do I record my miles?
A: You can log your miles directly into this race page. For instructions, go here. You can do it daily, or you can do it once a week.
Q: Do I have to run or can I walk?
A: you can Run, Walk, Runwalk, any way you can to get the miles. It's your challenge, as long as you are purposefully moving and logging miles, it counts.
Q: Do I have to run/walk outside?
A: You can go outside, inside, on your roof, in your basement, treadmill, or around the house. Any way you can get your miles in, count!
Q: Do my miles count from before the start date of my challenge?
A: No, Only miles you do from the dates of the event count.
Q: Can I run/walk multiple times a day?
A: Yes, breaking your miles up several times a day counts too!
Q: If I don't finish the challenge, can I switch to a lower distance?
A: Yes, just send us an email, and we can switch you. You will have to reenter your miles after we switch you so make sure you have a copy of them all.
Q: Do I have to pay a toll when I run?
A: The only toll you pay is to your muscles and cardiovascular system and it can be in the form of Doughnuts or Salad, your choice, although we always prefer Doughnuts!
Q: Is there planned Construction on the course?
A: Again, you are NOT running on the Highways, you are running in your neighborhood, on your roof, on your treadmill, or around your house. Anything except actually on the highways - Be SAFE!!
Common Trouble Shooting Questions For Recording Miles
Q: I got my link, but I'm confused on how to log my miles.
A: Here is a instructions to walk you through how to log miles with the link: INSTRUCTIONS
Q: I did not get my link, how do I log my miles?
A: Some email servers block our emails to you. If you do not have your daily link, you can follow the instructions on how to log your miles in. Keep in Mind you MUST BE LOGGED INTO THE https://RUNSIGNUP.COM/LOGIN ACCOUNT THAT YOU USED TO REGISTER FOR THE RACE BEFORE YOU DO ANY OF THE STEPS: https://runsignup.com/Race/TheJerseyVirtualChallenge/Page-2
Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?
A: You must be logged into the same https://runsignup.com/login account that you registered with.
Q: I made a mistake on entering my results, how do I change it.
A: In this example, you can go in and overwrite the mistake by choosing the pencil and paper icon. Don't just enter it again correctly, you have to overwrite the incorrect data.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update. If it has been a few minutes, double check you are looking at the correct race. There is a drop down box called Result Set - choose that to switch between events. The default is the boardwalk challenge. If you still don't see your results, see the below post on being anonymous.
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.
If you have any other questions, please contact diana@compuscore.com
