FAQ's
ABOUT THE CHALLENGE
When Can I Register?
Registration opens August 15th at 6am (pst) and will continue through October 25th.
When Can I Start?
You can start anytime beginning October 1st and continuing through the 31st. Once you register, you have until October 31st to complete the challenge.
Where Should I do my activity?
You can conduct your activity anyplace you like. Please follow social distancing safe practices.
Can I Complete My Activity on a Treadmill or an elliptical machine?
Yes, you can track your progress on a treadmill or elliptical machine!
GROUPS/TEAMS
How do we form a team?
The first member of the team will be given the opportunity to create a team name. Once the team name is formed, the rest of the team can sign up and select to join that team name during the registration process.
If I sign up for a team, is there a fee for each team member?
Yes, each member of the team is responsible for registering and paying for their challenge and will receive their own race apparel, online results tracking, custom bib, finisher certificate.
TRACKING YOUR PROGRESS FOR THE CHALLENGE
Do I have to log my miles or activity?
No — logging your miles or activity is optional, but we do hear from our participants that it helps them feel more connected to the challenge and to the other participants. PLEASE NOTE: If you are anonymous, you will not be able to log your miles.
How do I log my activity for the challenge?
You can CLICK HERE or for future logging, here’s how:
1. Click on "RESULTS" tab at the top of the landing page
2. Click "SUBMIT VIRTUAL RESULTS"
3. Look up your name.
4. Click on LOG YOUR ACTIVITES and enter the progress for your activity.
5. Enter your results and Click "SUBMIT ACTIVITY” Done!
6. To track your activity, you click on the RESULTS tab, set the RESULT SET to your activity, this will allow you to view your progress. Check back anytime to see your progress.
Note: It takes up to 24 hours for the system to update new participant registrations so you may not be able to start placing your results until the day after you register.
Where do I find my team results?
To find your team results, CLICK HERE.
Can I change my distance?
Absolutely! You can make this change in your RunSignUp profile under Manage Registration. Once you are in your profile, click on the "Transfer Event" tab at the top of the page.
ABOUT THE SWAG
What is included with my registration?
All participants receive a t-shirt plus access to all the challenge features including race bib, online tracking, and a finisher certificate.
When will I receive my race swag?
Your swag will be mailed the week of September 23rd! If you register after this date, you should receive your swag within one week depending on your location (we ship from S. Ca.). Should we require to reorder the t-shirts it may take longer for you to receive them.
When will I get my bib?
You can download and print your custom bib immediately after registering. The link to your bib is in your confirmation email and in your Quick Links email sent to you the day after your registration. If you cannot find your confirmation email, you can resend it to yourself within your profile. CLICK HERE to learn how.
How do I find my finisher certificate?
Here’s how:
Click on the RESULTS tab at the top of the page
Set the RESULT SET to your event
Click on you name
Click CERTIFICATE in the upper right corner.
SHIPPING & RETURNS
How much is shipping?
Shipping is free within the USA. And Canada
I live outside of the United States, can I still participate?
Yes.
What if I receive an incorrect size shirt (from what was selected during registration)?
If you receive the incorrect size shirt, we will reship the correct size shirt free of charge. We will send you a return label for your incorrect size shirt and once we receive it, we will ship out the correct size shirt.
What if I receive my shirt but now want a different size?
If you would like to swap a size after we have shipped your SWAG, you will be responsible for shipping fees to return the item and to reship the size you want. We can only issue a different size if it is within 10 days of you receiving your order and the item has not been washed.
What if my shipment is returned to sender due to incorrect address on file?
You will be charged the shipping fee for sending your items to the updated address.
REFERRING YOUR FRIENDS
Where can I find my referral code to pass on to my friends?
The link to your referral code is in the confirmation email and also in the Quick Links email that was sent to you the day after you registered. You can also find your link in your profile. CLICK HERE, on the right side you will see all of your options which includes resending your confirmation email.
How can I see how many people have registered using my referral link?
You can track your referred registrations in your profile. On your profile page in the lower left of the page is a link to your referrals.
How will I receive my referral bonus?
If five people use your code, you will receive an $8 refund.
MAKING CHANGES TO YOUR REGISTRATION
Can I change my mailing address?
Yes, you can edit any of your registration information in your profile. Please make sure to change it as soon as possible. CLICK HERE to learn how.
Can I change my event (i.e.: change from 5K to Marathon)?
Absolutely! You can edit any of your registration information in your profile. CLICK HERE to learn how.
I accidentally registered myself as anonymous. How do I change that?
You can change your status in your event profile. CLICK HERE to learn how.
