FAQ
General Questions
1. Where can I run/walk?
Anywhere! This is your virtual 5K experience, and we want you to complete it wherever you can and want to—sidewalks, paths, treadmills, the beach, the mountains—every mile counts! We ask you to please follow mask and social distancing guidelines.
2. What items are included with the UT Dallas Homecoming Virtual 5K participant kit?
The participant kit includes an exclusively designed UT Dallas Homecoming 5K t-shirt, race bib and medal.
3. When do I need to complete my 5K?
You can run, walk, or jog the UT Dallas Homecoming Virtual 5K any time during the month of March, but we encourage you to join fellow Healthy Comets virtually, and complete your 5K on Pi Day (March 14)! You can post your results on RunSignup through April 30, 2021.
4. Do I need to submit results to get a medal?
No, your medal is included in your participant kit. But once you complete your 5K, please share a photo of yourself wearing your medal on social media using #UTDHOMECOMING5K.
5. How do I get my Finisher Certificate?
TBD
6. How do I track my distance and time?
For the UT Dallas Homecoming Virtual 5K, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
7. When will my participant kit ship?
We will begin shipping kits the week of March 1. After that, kits will be shipped within 2-5 business days of your registration date. Please allow a few extra days for shipping to Alaska and Hawaii.
8. Do you ship internationally?
The UT Dallas Homecoming Virtual 5K participant kit can only be shipped to addresses within the contiguous United States, Alaska, and Hawaii. International participants can opt to receive a virtual kit with a downloadable bib and Finisher Certificate through the registration link here.
9. What do I do if my t-shirt doesn’t fit?
Unfortunately, we are unable to offer any exchanges after your kit has been shipped. All changes to t-shirt size need to be made prior to confirming registration.
Registration Questions
10. When does registration for the UT Dallas Homecoming Virtual 5K open?
Online registration opens on February 10. To ensure your participant kit arrives in time, register at least two weeks prior to the date you plan to complete your 5K.
11. When does registration for the UT Dallas Homecoming Virtual 5K close?
Online registration closes March 31st at 11:59 pm PST.
12. Can we register as a virtual team?
Yes, you can register a team at the start of the registration process, but these are virtual teams only! Due to the varying state, city and county COVID-19 guidelines, please be sure to complete your 5K only with members of your own household. We also ask that you follow mask and social distancing guidelines.
13. How do I update my personal information within my account?
TBD
14. Can I register more than one person under my account?
Yes, you can register as many people under your account as you want. Select the Register Another Person option on the first page of registration.
Team Questions
15. Am I required to be part of a virtual team?
No, you do not have to join a team to complete registration.
16. How do I create and/or join a virtual team?
On the first page of your registration process, you can opt to join a team. To join a team that already exists, use the dropdown menu when prompted to search for your team —add yourself and submit your registration.
17. How do I become the virtual team captain?
To become team captain, you must be the first person to register/create the team
