FAQ
FAQ
WHAT IS A VIRTUAL CHALLENGE? A Virtual Challenge is an event you can complete Anytime/Anywhere! There isn't a set time or place since Virtual Challenges are meant for you to complete at your convenience and at your own pace.
HOW DO I SUBMIT MY TIME? – Because this Virtual Challenge can be completed in any fashion of intentional exercise, a time will not be collected.
HOW DO I SUBMIT MY MILES? - Submitting your miles is easy! Simply log into your RunSignUp Account. Select Profile. Scroll Down to Wine Country Challenge. Click on Submit Virtual Results. Submit your new activity.
HOW DO I SET MY MILEAGE GOAL? - Please log into your RunSignUp Account. Select Profile. Scroll Down to Wine Country Challenge. Click on Submit Virtual Results. Scroll down under submit activity. Enter in Goal miles 60 - 120 and hit submit.
I AM SHOWING UP ANONYMOUS IN THE RESULTS, HOW DO I FIX IT: Log into your RunSignUp Account, Click on the Pencil and paper in the upper right hand corner, Unclick the "show" as Anonymous in public participant lists and results, Click Save.
IS THERE A SPECIFIC APP WE NEED TO USE TO TRACK OUR TIME? You can track your run with any app, watch, or fitness device that you would like.
SHIPPING FAQs:
WHEN WILL MY RACE PACKET SHIP? All race packets will ship out at the end of the Challenge. We utilize the United States Postal Service for our shipping needs. You can print your bib online.
CAN I UPDATE MY SHIPPING ADDRESS? If your Wine Country Challenge gear has NOT been mailed out yet, we are happy to assist you with updating your shipping address. Just shoot us an email at info@VisionEventManagement.com and we can make that change for you.
DO YOU SHIP INTERNATIONALLY? We do ship to registerants outside the US. We ask that you pay the additional shipping costs.
REGISTRATION & REFERRAL FAQs:
HOW CAN I RECEIVE ANOTHER COPY OF MY CONFIRMATION EMAIL? You can resend yourself a copy of your confirmation email from your RunSignUp profile.
HOW CAN I FIND MY REFERRAL LINK? There are 2 different ways you can view your referral link. You can find your unique link in your confirmation email or from your RunSignUp profile.
HOW CAN I SEE HOW MANY PEOPLE HAVE REGISTERED THROUGH MY REFERRAL LINK? Thank you for referring your friends! You can track your referred registrations through your RunSignUp Profile. Log into RunSignUp and go to Runner Links>>My Referrals.
