Race Policies
REGISTRATION AND SWAG POLICIES
PARTICIPANT AGE POLICY:
All participants under the age of 18 must have a parent or legal guardian sign their waiver. The minimum age for Race participants is 10 years old on race day.
REFUND POLICY:
All registration fees and add-on payments are final and non-refundable under any and all circumstances including cancellation, postponement, or alteration. The only instance where refunds would be offered is in the case the event is cancelled due to local health officials ruling the event cannot be safely held due to COVID-19.
EVENT TO EVENT TRANSFER POLICY:
Participants may transfer between the In-Person Event and the Virtual Event or vice versa ($0 transfer fee) up until 5:00 PM CST the day before the first scheduled packet pickup date. After this transfer deadline, no transfers will be allowed. If choosing to transfer to a more expensive event, participants will pay any difference in registration costs between events at the time of the transfer including any data or credit card processing fees. If choosing to transfer to a less expensive event, refunds will not be issued. Virtual participants can only transfer to the in-person event if it is not sold-out.
PARTICIPANT TO PARTICIPANT TRANSFER POLICY:
Race bibs and registrations can be transferred to another person, but do so through the Run Sign Up platform to ensure race officials are properly notified. Failure to comply will result in disqualification from the current Race and a ban from the Race for the following year.
EVENT CANCELLATION AND ALTERATION POLICY:
Big River Race Management reserves the right to alter or cancel the Race’s Events for reasons related to extreme weather (including, but not limited to, heat, tornadoes, earthquakes, fires, storms, lightning and floods), accidents, acts of war or terrorism, coronavirus (COVID-19), pandemic or other public health emergency, military conflicts, riots or protests or for any reason that, in Big River Race Managements’ discretion, will protect the safety and security of Event participants and spectators. In the event of such alteration or cancellation, there will be no refund of registration fees unless cancellation is due to COVID-19.
Big River Race Management reserves the right to alter the Race’s Events or related packet pickups. Alterations to the Event may include but are not limited to Event location, date (postpone), time, distance, route, surface, participant materials or Event format (including Virtual Event, In-Person Event or In-person Socially Distant Event formats), or packet pickup location, date, time or format. In the event of Event or packet pickup alteration, refunds will not be issued
WEATHER OR OTHER DANGEROUS CONDITION EVENT CANCELLATION AND ALTERATION POLICY:
In the event that the In-Person Event is cancelled due to weather or other dangerous condition, Big River Race Management reserves the right to alter the In-Person Event to be a Virtual Event and transfer all In-Person Event participants into the Virtual Event. In the event that the In-Person Event is altered to be a Virtual Event, refunds will not be issued. Participants will receive participant materials for the current year’s Virtual Event including any optionally selected paid add-ons which will be shipped to them. The Virtual Event Waiver and Virtual Event Policies will apply to the Virtual Event.
CORONAVIRUS EVENT CANCELLATION AND ALTERATION POLICY:
In the event that the In-Person Event is cancelled due to Coronavirus, Big River Race Management reserves the right to offer participants the choice between the three options listed below:
1. Defer your registration to the 2024 Innsbrook Half Marathon in-person event. You may defer your 2023 in-person registration to the 2024 in-person event prior to the decision deadline announced upon cancellation.
2. Transfer your registration to the 2023 Innsbrook Half Marathon virtual event. If you do not defer your registration to the 2023 in-person event, your registration will be automatically transferred to the virtual event. Your race SWAG will be mailed to you and you will receive a refund for the difference in your registration prices. If you choose not to run the in-person event despite there being no cancelation, you may transfer to the virtual event at any time before 5:00 pm the day before the first scheduled packet pickup.
3. Receive a refund for 100% of your registration fees. This does not include your processing fees.
PARTICIPANT MATERIALS POLICIES (FOR IN-PERSON EVENTS)
PARTICIPANT MATERIALS FULFILLMENT POLICY:
Participant materials include race bib, giveaway item, and any complimentary or paid add-on or merchandise optionally selected during registration. Participants should plan to attend regularly scheduled packet pickup dates in order to pick up their participant materials. Participant materials will not be shipped prior to Event date unless the "Mail my packet" option was paid for during registration. After Event day, participant materials can be mailed upon request, but participants must cover the cost of shipping. Sizing is not guaranteed after regularly scheduled packet pickup dates. Participant material requests must be made within 4 weeks following the Event.
SHIRT EXCHANGE POLICY:
Participant shirt exchange, if made available, will be on Event day at the finish line or post-party. After Event day, participant shirts can be exchanged upon request, but participants must cover the cost of shipping. Sizing is not guaranteed after regularly scheduled packet pickup dates. Shirt exchange requests must be made within 4 weeks following the Event.
AWARDS POLICY:
We do plan to have an in-person awards ceremony. All awards will be available for pick-up at the awards ceremony. If you are unable to stay for the awards ceremony, you are welcome to request that your award be shipped to you (at your cost) the Monday following the event. We are also happy to drop your award at any of the three Big River Running Company locations for you for pick-up.
PARTICIPANT MATERIALS POLICIES (FOR VIRTUAL EVENTS)
PARTICIPANT MATERIALS FULFILLMENT POLICY:
All Virtual Event participants can choose to pick up their participant materials at the regularly scheduled packet pickup dates or have their participant materials shipped for no charge. Participant materials will be shipped at no charge if not picked up at the regularly scheduled packet pickups dates. All participant materials will ship as soon as possible following the end of the Virtual Event window. Participant materials include race bib, giveaway item, and any complimentary or paid add-ons optionally selected during registration.
PARTICIPANT SHIRT EXCHANGE POLICY:
Shirt exchanges for Virtual Event participants are not guaranteed and are dependent upon sizing. Participant shirts can be exchanged upon request, but participants must cover the cost of shipping. Shirt exchange requests must be made within 4 weeks of the end of the Virtual Event window.
AWARDS POLICY:
There are no awards for Virtual Event divisions or categories.
