RunSignUp

RUNNER FAQS

How do I edit my registration?

After registering for a race on RunSignUp, you can view and edit your registration by signing into RunSignUp, going to your "Profile" page, clicking on "My Registered Races", and then "View/Edit Registration". Here you will have the option to request a refund, transfer, update your giveaway, purchase an add-on, join/create a group, become a fundraiser, and/or defer a registration (unless the race has not enabled these features). If one of these options is not available to you, then please contact the race directly for more information on their policies. Their email is listed in the "Race Contact Info" section of the race page.

How do I refund my registration?

Certain races allow runners to refund their registration through RunSignUp. If online refunds are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". Detailed instructions on how to "Request a Refund" can be found in the "How To" section of RunSignUp. If online refunds are not enabled for a race, then you will need to contact the race directly to learn more about their refund policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I transfer to a different event/participant?

If transfers are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". There are two different types of transfers ("Event to Event" and "Participant to Participant"). Instructions on each type can be found in the "How To" section of RunSignUp. If transfers are not enabled, then you will need to contact the race directly to learn more about their transfer policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I contact the race?

To contact a race regarding their refund and/or transfer policies, pricing setup, or other event specific issues, please use the email listed in the "Race Contact Info" section of the race page.

Find A Race

Find a Race

Whether you're searching for the details of a specific race or browsing the race options in your state for motivation to train, Find a Race will help you track down your race... or races!

Find A Club

Find a Club

Looking for some running partners and inspiration from your peers? Locate local running clubs to find group runs and club-sponsored races in your area, and become more involved in your area running community.

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From Our Blog:
Sep 21st, 2018
EventBrite IPO and Implications for the Race Registration Market

EventBrite had a sparkling (pun intended!) IPO debut this week. They sold over $230M of stock and their fully diluted valuation now hovers around $3.4 Billion. Their S1 filing with the SEC provides a treasure trove of information that is very interesting to registration companies like RunSignUp. This will have implications that will impact the... Continue Reading →

Sep 21st, 2018
Partner Dashboard Updates Coming

Partners are organizations who manage multiple races. Over the next month or two we will be making a whole host of Partner Dashboard changes. You may have noticed a new skin to the dashboard was released yesterday. There are two much bigger changes coming. One is a new Race List view that we hope will... Continue Reading →

What Our Customers Say:

“I’ve never had an issue with RunSignUp. I can’t think of a time someone showed up and we didn’t have their data, and I’ve never been worried about ‘when can I download’. Functionality is everything to me.”

- Todd Henderlong, T&H Timing