RunSignUp

RUNNER FAQS

How do I edit my registration?

After registering for a race on RunSignUp, you can view and edit your registration by signing into RunSignUp, going to your "Profile" page, clicking on "My Registered Races", and then "View/Edit Registration". Here you will have the option to request a refund, transfer, update your giveaway, purchase an add-on, join/create a group, become a fundraiser, and/or defer a registration (unless the race has not enabled these features). If one of these options is not available to you, then please contact the race directly for more information on their policies. Their email is listed in the "Race Contact Info" section of the race page.

How do I refund my registration?

Certain races allow runners to refund their registration through RunSignUp. If online refunds are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". Detailed instructions on how to "Request a Refund" can be found in the "How To" section of RunSignUp. If online refunds are not enabled for a race, then you will need to contact the race directly to learn more about their refund policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I transfer to a different event/participant?

If transfers are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". There are two different types of transfers ("Event to Event" and "Participant to Participant"). Instructions on each type can be found in the "How To" section of RunSignUp. If transfers are not enabled, then you will need to contact the race directly to learn more about their transfer policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I contact the race?

To contact a race regarding their refund and/or transfer policies, pricing setup, or other event specific issues, please use the email listed in the "Race Contact Info" section of the race page.

Find A Race

Find a Race

Whether you're searching for the details of a specific race or browsing the race options in your state for motivation to train, Find a Race will help you track down your race... or races!

Find A Club

Find a Club

Looking for some running partners and inspiration from your peers? Locate local running clubs to find group runs and club-sponsored races in your area, and become more involved in your area running community.

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From Our Blog:
Nov 16th, 2017
Participants and Spectators Celebrate with RaceJoy!

This past weekend, RaceJoy was offered at two premier road races, the Madison Marathon in Wisconsin and the Charlotte Marathon in North Carolina. The races provided RaceJoy’s live phone tracking, progress alerts and cheer messages to participants and their supporting friends and families. Another big weekend for RaceJoy, with 12,400 people using the app and … Continue reading "Participants and Spectators Celebrate with RaceJoy!"

Nov 16th, 2017
Registration Web Referral Source

We released a major step forward with our Race Analytics engine today – showing web referral sources for Registrations and Transaction Dollars. This is all built on our big RunSignUp Analytics engine that is tracking each click that happens on your race website. Just like Google Analytics, we are tracking the  web referral source – … Continue reading "Registration Web Referral Source"

What Our Customers Say:

“On our Facebook, we’ve incorporated the RunSignUp registration widget. Our goal ultimately is to have our own website, and put the widgets on there for Facebook, and obviously for RunSignUp.”

- Kelly Stewart, Footchase 5K