RunSignUp

RUNNER FAQS

How do I edit my registration?

After registering for a race on RunSignUp, you can view and edit your registration by signing into RunSignUp, going to your "Profile" page, clicking on "My Registered Races", and then "View/Edit Registration". Here you will have the option to request a refund, transfer, update your giveaway, purchase an add-on, join/create a group, become a fundraiser, and/or defer a registration (unless the race has not enabled these features). If one of these options is not available to you, then please contact the race directly for more information on their policies. Their email is listed in the "Race Contact Info" section of the race page.

How do I refund my registration?

Certain races allow runners to refund their registration through RunSignUp. If online refunds are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". Detailed instructions on how to "Request a Refund" can be found in the "How To" section of RunSignUp. If online refunds are not enabled for a race, then you will need to contact the race directly to learn more about their refund policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I transfer to a different event/participant?

If transfers are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". There are two different types of transfers ("Event to Event" and "Participant to Participant"). Instructions on each type can be found in the "How To" section of RunSignUp. If transfers are not enabled, then you will need to contact the race directly to learn more about their transfer policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I contact the race?

To contact a race regarding their refund and/or transfer policies, pricing setup, or other event specific issues, please use the email listed in the "Race Contact Info" section of the race page.

Find A Race

Find a Race

Whether you're searching for the details of a specific race or browsing the race options in your state for motivation to train, Find a Race will help you track down your race... or races!

Find A Club

Find a Club

Looking for some running partners and inspiration from your peers? Locate local running clubs to find group runs and club-sponsored races in your area, and become more involved in your area running community.

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From Our Blog:
Jan 20th, 2017
RaceDay Scoring – Participant Editing

We are happy to release the first step of RaceDay Scoring, our cloud and mobile based scoring solution that will be rolling out this year. Timers and Race Directors are now able to edit participant information without impacting the participant’s RunSignUp Profile or the information in other races. Here is an explanation of what happens: … Continue reading "RaceDay Scoring – Participant Editing"

Jan 18th, 2017
New “Forgot Password” Email

We have updated the “Forgot Password” email that people receive to include more personalization with first and last name and some better formatting to hopefully get it past some spam filters people have on their emails.

What Our Customers Say:

“RunSignUp allows the participants to do everything online. We’re completely hands off – where we might have gotten 50 emails, maybe we get three now.”

- Josh Spiker, Vendurance