RunSignUp

RUNNER FAQS

How do I edit my registration?

After registering for a race on RunSignUp, you can view and edit your registration by signing into RunSignUp, going to your "Profile" page, clicking on "My Registered Races", and then "View/Edit Registration". Here you will have the option to request a refund, transfer, update your giveaway, purchase an add-on, join/create a group, become a fundraiser, and/or defer a registration (unless the race has not enabled these features). If one of these options is not available to you, then please contact the race directly for more information on their policies. Their email is listed in the "Race Contact Info" section of the race page.

How do I refund my registration?

Certain races allow runners to refund their registration through RunSignUp. If online refunds are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". Detailed instructions on how to "Request a Refund" can be found in the "How To" section of RunSignUp. If online refunds are not enabled for a race, then you will need to contact the race directly to learn more about their refund policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I transfer to a different event/participant?

If transfers are enabled for the race you have signed up for, then you will find the option to do so by going to your "Profile" page, clicking "My Registered Races", and opening up "View/Edit Registration". There are two different types of transfers ("Event to Event" and "Participant to Participant"). Instructions on each type can be found in the "How To" section of RunSignUp. If transfers are not enabled, then you will need to contact the race directly to learn more about their transfer policy. Their email is listed in the "Race Contact Info" section of the race page.

How do I contact the race?

To contact a race regarding their refund and/or transfer policies, pricing setup, or other event specific issues, please use the email listed in the "Race Contact Info" section of the race page.

Find A Race

Find a Race

Whether you're searching for the details of a specific race or browsing the race options in your state for motivation to train, Find a Race will help you track down your race... or races!

Find A Club

Find a Club

Looking for some running partners and inspiration from your peers? Locate local running clubs to find group runs and club-sponsored races in your area, and become more involved in your area running community.

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From Our Blog:
Jul 17th, 2018
RunSignUp and ROAD iD Take Race Day Safety to the Next Level

Moorestown, NJ – As the industry’s top race management platform, RunSignUp is thrilled to announce an exciting new initiative with ROAD iD, the leading provider of wearable ID products. The two companies share a common mission to promote active, healthy lifestyles through training and participating in events, and this program will allow RunSignUp participants to... Continue Reading →

Jul 15th, 2018
Why a Race CRM?

See more on CRM: What is CRM for Races? RunSignUp CRM Vision RunSignUp CRM Offering One of the questions we get is why not use an existing CRM like Salesforce? There are a variety of reasons, but the key one is that if you want to take care of your customers, all of the information... Continue Reading →

What Our Customers Say:

“RunSignUp was willing to work with us and basically start from scratch to build this corporate team function that we’re just really pleased about…there’s just a lot of functionality.”

- Michelle Langevin, Kaiser Permanente Corporate Run / Walk