If you can't make it to the event here are your options:
1. Go to https://requestmyrefund.com/regshield/refund to file a claim and request a refund. Insurance is handled by a third party and the event management team is not able to file your claim for you or impact the decision on your claim. You must purchase insurance during registration. Insurance will come as part of a second confirmation email, it will not be noted on the event confirmation email.

2. If you would like to defer to next year, you must do so more than 10 days before the event.