There are two options for tracking:

1. GPS based Tracking
   1. Requires you to ride with your phone and use RaceJoy during the race
2. Bib/Chip Tracking
   1. Does not require you to run with your phone. Instead uses your bib/chip to track at every official split point

Please see the how-to instructions below to set up your RaceJoy race experience! Take a Video Tour

We hope you have a great ride!

Setting Up Tracking

Set Up RaceJoy

1. Download RaceJoy from the App Store or Google Play.
2. Find Race: Click Featured Races to access the event you are doing or search by the event name in the search field.
3. Set Up Tracking: Click I Want to Be Tracked and follow the prompts carefully. Select the course(s) you plan to complete.
4. Ensure Proper Settings: Follow RaceJoy's prompts and adjust settings as needed.

Starting Tracking on Ride Day

1. Click PhoneTrak: Check to see your position is updating on the map.
2. Select the course you are about to do.
3. Click START MY RACE as you begin to start your personal clock. For on-site courses: Click Start My Race as you cross the START LINE. Clicking this at the start line will provide a more accurate finish time and performance data.  If you forget, RaceJoy will start your progress at the first milestone which is typically Mile 1.

RaceJoy auto detects when you complete the course distance. There is no need to click Finish unless you are completing a challenge event where you cumulate distance over multiple sessions.

You must access RaceJoy on race day to activate GPS tracking. Participants completing a virtual event must click the Start My Race button to begin their personal race clock.

Important for your friends and family: Make sure you tell your friends and family to login as themselves and not you or RaceJoy will track them instead of you.

Note: GPS tracking and progress alerts may be disrupted if there is an issue with connecting to the person's phone (weak-to-no cell service in the region, use of Wi-Fi, improper setup, battery depletion, etc.).

Apple Phone Settings

1. Notifications: Your device's notifications must be ON for RaceJoy, including Sounds, to receive progress alerts and cheers. Ensure your volume is turned up.
2. Location Services: The device you wish to have tracked must have Location Services While Using the App for live phone tracking. Go to Privacy/Location Services to verify.
3. Background App Refresh: General phone setting Background App Refresh must be ON for GPS tracking to stay enabled.
4. Do NOT use Wi-Fi: You may receive a prompt from Apple saying Wi-Fi will improve your location services. Disregard this prompt, and make sure to use your cellular service provider when you turn your tracking on.

Apple does not allow RaceJoy to override your settings. Please ensure these are enabled so that you can experience RaceJoy's mobile features.