FREQUENTLY ASKED QUESTIONS
What is the refund policy?
This race does not offer refunds or deferrals. If you are registered for the event, you agreed to the no refund and no deferral policy prior to submitting your online registration.
Can I switch events/ distances?
Yes!
When changing to a different event, the registrant will automatically pay the difference between the events, if the event they are changing to is more expensive. No refunds if the registrant is changing to a less expensive event.
How to Change Your Race Distance in RunSignUp
- Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
- You are able to manage the registration for the Race by clicking "Manage Registration".
- From the top bar, choose "Transfer Event."
- Choose "Start Transfer." Follow the instructions and complete your registration.
Can I exchange my bib to another participant?
Yes!
- A $15 bib exchange fee is to be paid by the original registrant.
- The original registrant may give their registration to a new registrant, pays the $15 fee, then the new registrant can register at a $0 fee. There are no refunds and any money exchange is up to the parties involved.
- There are no bib exchanges at Packet Pick Up or on Race Day.
How to Start a Bib Exchange in RunSignUp
- Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
- You are able to manage the registration for the Race by clicking “Manage Registration“.
- From the top bar, choose “Transfer To Someone Else.”
- Enter the new registrant’s First Name, Last Name and E-mail Address. Then click “Transfer as a Gift.”
- You’ll be asked to complete payment for the transfer fee to complete your portion of the transfer.
- MAKE SURE to let the new registrant know that they’ll receive an e-mail from RunSignUp inviting them to register. They will need to complete registration for the process to be completed.
Can I change my t-shirt size?
Yes!
- Shirt sizes may be changed, dependent upon availability of shirt inventory.
How to Change Your Shirt Size in RunSignUp
- Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
- You are able to manage the registration for the Race by clicking “Manage Registration“.
- From the top bar, choose “Giveaway.” Follow instructions and update to your preferred shirt size.