FAQ
General Questions
Where can I complete my 5K?
Anywhere! This is your virtual 5K experience, and we want you to complete it wherever you can and want to — sidewalks, paths, treadmill — every mile counts!
What items are included with the 2021 Hail! From Home Virtual 5K participant kit?
The participant kit includes a custom designed t-shirt, race bib, and a finisher’s medal with reusable lanyard.
When do I need to complete my 5K?
Participate in the Hail! From Home Virtual 5K any time during the month of September. You can post your results on the RESULTS page through October 15th.
Do I need to submit results to get a medal?
No. Your medal will be sent to you with your participant kit. Once you complete your 5K, sign in to your RunSignUp account and click "Results" in the top navigation tab. You will be able to log your time and download your personalized finisher’s certificate. Be sure to share any photos and your race day experience with the 2021 Hail! From Home Virtual 5K.
How do I track my distance and time?
For the Hail! From Home Virtual 5K, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
When will my kit ship?
Participant kits will begin shipping the week of August 9th. After that, kits will be shipped within 2-5 business days of your registration date. Please allow a few extra days for shipping to Alaska and Hawaii.
Do you ship internationally?
The Hail! From Home Virtual 5K participant kit can only be shipped to addresses within the contiguous United States, Alaska, and Hawaii. International participants can opt to receive a virtual kit with a downloadable bib and Finisher Certificate through the registration link.
What do I do if my t-shirt doesn’t fit?
We do not offer any size exchanges post kit shipment — all changes to sizes need to be made prior to confirming registration.
Registration Questions
When is registration for the Hail! From Home Virtual 5K open?
Online registration for the Hail! From Home Virtual 5K opens on August 1st, 2021. To ensure your participant kit arrives in time, register at least two weeks prior to the date you plan to complete your 5K. Participant kits will begin shipping the week of August 9th.
When is registration for the Hail! From Home Virtual 5K close?
Online registration for the Hail! From Home Virtual 5K closes on September 30th, 2021 at 11:59 pm PST.
Can we register as a team?
Yes, you can register a team at the start of the registration process.
How do I update my personal information within my account?
Login to your RunSignUp account here. You can change all personal information here such as email, password, address, etc.
Can I register more than one person under my account?
Yes — you can register as many people under your account as you want. Select the "Register Another Person" option on the first page of registration, or you can start a new registration and enter your email as the account holder. The primary name at checkout (cardholder name) will receive tax-credit for all registrants in your group.
I have a promo code. Where do I enter this?
Alumni Association members get a $5 discount off registration. If you are a current member, go to Go Blue Rewards and sign in now to get the code.
Team + Fundraising Questions
Am I required to be part of a team?
No, you do not have to join a team to complete registration.
How do I create and/or join a team?
In order to create a team you must first start the registration process. On the first page of your registration process, select your category and tell us who you are, then you can create your team. To join a team, use the dropdown menu on the second registration page to select or search for your team —add yourself and submit your registration.
How do I become the Team Captain?
To become the Team Captain you must be the first person to register/create the Team.
Where does a portion of my registration go?
A portion of every registration for the Hail! From Home Virtual 5K will be donated to the LEAD Scholars General Fund. Your tax-deductible gift to the LEAD Scholars General Fund will be used to provide support to underrepresented minority students, accepted to the University of Michigan, through merit-scholarships and inclusive programming that aims to foster community and empower scholars throughout college and beyond. Scholarships are awarded to students that demonstrate leadership, excellence, achievement, and diversity.
Contact Us
If I have a question regarding registration or my account, who can I contact?
You can reach out to us by clicking the questions button on the homepage and we would be glad to help you out wherever you may be having difficulty.
If I have a question regarding the Alumni Association of the University of Michigan's LEAD Scholars General Fund who can I contact?
If you have any questions about the LEAD Scholars General Fund or your tax-deductible gift, you can reach out to us at LEADgiving@umich.edu.
