FAQ
Registration
I need to make a change to my registration (i.e. personal information, shirt size, distance, etc.). How do I do that?
Click the "Manage Your Registration" link that is included in your confirmation email. You can make changes to your registration information up until April 21st. If you need to make a change after April 21st, please plan to visit the solutions table at Packet Pickup for assistance with registration changes.
Can I register on race day (i.e. when does registration close)?
Online registration will be available until the race begins at 8:00 AM on race day (space allowing). Our event has sold out in the past, so we recommend registering early as there is no guarantee there will be spots available on race day.
Can I run the race without registering?
No. You must be registered and have a race bib to participate in the event.
If my child registers for the 5K/10K race, can they also run in the Kids Run?
Your child may only participate in the event they have registered for. For example, if your child registers for the Kids Run and has a Kids Run bib, they may not participant in the 5K/10K (and vice versa). However, you are welcome to register them for both events if they would like to partake in both.
Is my registration tax-deductible?
Because your registration fee covers the cost of your entry, shirt, and bib – i.e. services and goods, the registration is not tax-deductible. If you make a direct donation – that amount is tax-deductible.
Race Materials & Packet Pickup
When and where do I get my race shirt and bib?
Swing by Packet Pickup on Friday, April 26th from 11:00 AM - 7:00 PM at Sports Basement Sunnyvale (1177 Kern Ave) to get your race shirt and bib. You can also pick up on race morning starting at 6:30 AM at Santa Clara University (in the Packet Pickup area). Make sure to have your bib number ready, which you can look up HERE (once assigned in late April). You will also receive an email prior to Packet Pickup containing your bib number for easy reference.
If you are participating in the virtual event, your packet will be mailed out the week of April 22nd.
Can I pick up my friend’s packet?
Yes, you can pick up on behalf of friends and family as long as you know their bib numbers and/or their first and last names.
Can I exchange my shirt for a different size?
Yes, as long as your desired shirt size is still available (i.e. not sold out). Just visit the solutions table at Sports Basement during Packet Pickup or on race morning and we will do our best to accommodate. Please note the shirt needs to be unworn in order to exchange it.
Race Day Details
Where is the start line?
The start line is at the corner of Franklin St and Lafayette St (114 Franklin St) on the Santa Clara University campus.
Where can I park?
Free parking is available at the SCU Main Parking Structure off of El Camino Real. All participants must be parked by 7:30 AM, at which point access closes in and out. Cars will be able to exit starting at 8:30 AM.
Will we be able to check our belongings?
Yes, gear check will be available between 6:30 AM - 10:15 AM. Participants may check small items to be held during the event. All participants must use the clear bags we provide and all items must be visible in the clear bag. Backpacks, suitcases, purses, children and pets will not be accepted at gear check. You must show your bib number to pick up the bag with the corresponding bib number labeled on it. No exceptions will be made. All items left after the race will be donated. Click here for the location of the gear check.
How far is the Kids Run?
2 to 3 year olds - 100 yards; 4 to 5 year olds - 200 yards; 6 to 7 year olds - 300 yards. Parents may run with their children in the 100 yard 2-3 year old race. If you plan to run with your child, please line up behind children who are running on their own, to ensure a safe event. All age groups will meet a parent in the finish line area.
Event Map:
Event Timeline:
6:30 AM – Bib & shirt pickup and gear check open
7:00 AM – Course closures begin
7:30 AM – Start stage program begins
8:00 AM – 5K/10K start time
8:45 AM – Cool down activities on award stage
9:15 AM – Awards ceremony on awards stage
9:30 AM – Bib & shirt pickup closes
9:45 AM – Kids Run start time
10:05 AM – Last runner crosses finish line, finish line closes
10:15 AM – Kids Run finishes
10:15 AM – Gear check closes
10:15 AM – Event concludes
*Times are subject to change.
Results and Medals
Where and when will the race results be posted?
After the race, results will be posted on our website here. You can also visit our results and registration kiosk to look up your results on-site after the race.
Will there be finisher medals?
Yes, all participants that cross the finish line on race day will receive a finisher medal.
Will there be placer awards for runners?
The top three overall finishers in each category (men, women, non-binary) in both the 5K and 10K races will be awarded medals and Sports Basement gift cards on-stage at the event starting at 9:15 AM. Additionally, the top three finishers in each gender, age, and distance category will be eligible for a medal and Sports Basement gift card presented at the awards tent next to the stage. Please note this course is not certified.
Virtual Run
How do I run the virtual race?
You can complete your virtual 5K/10K/Kids Run anytime, anywhere between April 27th and April 28th. Run outside, on a treadmill, with family, or on your own. Use our RaceJoy app or your own tracking app to complete the distance you registered for and record your time.
When and where can I submit my time?
You can submit your run time on our results page beginning April 27th through April 28th. If you use our RaceJoy app to complete and track your run, your results will be automatically uploaded to our results page.
What is RaceJoy?
RaceJoy is an application that tracks your 5K/10K run/walk and automatically uploads your results to the results page for your event. This app is free to use and you must download the app before race week from the App Store. You need to carry your phone with you to track your time through the app. You can also track your friend's and family member’s runs and send them cheers or audio messages. Not running? Download the app to watch your runner complete their run as a spectator!
How do I use RaceJoy?
Once downloaded, go through the RaceJoy Tutorial to learn how to find your event and track your run. Once you have selected your event and entered your bib number, you are ready to track your run. Go to My Races on the day you choose to complete your 5K/10K run/walk, and just hit the green ‘GO’ button once you begin! Make sure your GPS tracking is ON and WIFI is OFF (if you are leaving the house for your run). Once you are finished, hit the red ‘END RUN’ button to complete your run and submit your results to the leaderboard.
Volunteers
How do I volunteer?
You can sign up to volunteer for Heart & Soles packet pickup and race day here.
Where is volunteer check-In?
Volunteer check-in is located outside of 500 El Camino Real #207 at the corner of Alviso St. and Franklin St. Click here for exact location.
How do I get my volunteer slip signed for school?
Report to volunteer check-in after your shift to have your hours signed off.
Health & Safety
Where are the restrooms?
Restrooms are located near the start line/finish line, outside the North Parking Garage.
I’ve lost my child, what do I do?
If you are separated from your child during the Kids Run, go to the Kids Fun Run start line. If you are separated from your child in any other area, find a medical station, info booth, or go to that area’s stage and staff will assist you.
Can I walk the 5K or 10K?
Registrants are invited to participate in our events in a safe manner. Most participants can walk the 5K distance in the allotted time (90 minutes), but the 10K distance can be more challenging you need to cross the finish line by 10:05 AM. This gives 10K participants about two hours to complete the course before roads begin to open again. Please be sure to check your pace so that you will have the best experience at our event.
What safety measures will be in place?
We will follow the California Department of Public Health guidelines for large outdoor events.
Permitted Items
Are dogs allowed on the course?
No. Only certified service animals with proper certification and harnesses are allowed.
Are baby strollers allowed on the course?
Yes! But for safety reasons, please start towards the back and stay to the right side of the course so other runners can safely pass.
Are bikes, hoverboards, scooters, skateboards, push bikes, unicycles, wagons allowed on the course?
No. For the safety of all participants, only baby strollers/joggers and wheelchairs are allowed on the course.
