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Q: What are my options?
*If you choose OPTIONS 1, 2, or 3, you will receive a complimentary entry into the Virtual Duathlon presented by the Verizon New York City Triathlon *You will receive your comp code 3-5 business days after submitting your selection
*Event dates are subject to change, pending city approval
Q: Where do I make my decision?
A: Please make your decision by following these steps:
Please note: You must be logged in to your RunSignUp account to save your selection. You will NOT receive a confirmation once you submit. The selection tool is to gather the information. Once your selection is submitted, we will process your selection. You may need to take further action based on the decision you make as outlined on the decision page.
Charity Registrants: If your entry was acquired as part of an agreement with a charity partner, your registration will be subject to the cancellation resolution option as determined by the charity. Please reach out to the charity directly before taking any steps.
Q: What further action is needed?
A: If you choose Option 1: Complimentary deferral to 2021 + virtual event, you will be emailed exclusive instructions to register for the following events on:
If you choose Option 2: Complimentary deferral to 2022 + virtual event, you will be emailed exclusive instructions to register for the following events on:
If you choose Option 3: Donate your entry fee + Guaranteed Entry, you will be emailed exclusive instructions to register for the event on:
If you choose Option 4: No further action is required
Q: Will I incur any processing fees or additional costs for these options?
A: For Option 1, you will not incur any processing fees or additional costs for your 2021 registration.
For Option 2, you will not incur any processing fees or additional costs for your 2022 registration.
For Option 3, you will receive guaranteed entry but will need to pay for your 2021 registration.
For Option 4, you will need to enter the lottery for a chance to race in 2021.
Q: When do I have to make my decision?
A: All decisions must be made before July 11, 2020.
Q: If I choose to defer to the 2021 or 2022 Verizon New York CIty Triathlon, do I get to choose my division?
A: Yes, you may choose any open division for the future events.
Q: Can I change my decision?
A: No, once you make your selection, your decision is final.
Q: I was signed up for the 2020 Championship, if I defer, do I receive automatic entry to the 2021 Championship?
A: Yes, your 2020 Championship status will roll over to the 2021 Championship.
Q: I was signed up for the VIP Champions Club entry, if I defer, do I receive automatic entry to the 2021 VIP Champions Club?
A: Yes, absolutely!
Q: How long will it take to get my refund?
A: On average, it takes 10-15 business days but some banks may take longer. Please allow 5-25 business days for the credit to be posted to your account.
Q: What is the processing fee associated with the refund?
A: The processing fee associated with the refund is the original processing fee you paid to register for the event. We are not charging any additional fees but we are unable to refund the original processing fee you paid.
Q: My credit card has expired, where will I receive my refund?
A: The refund can only be posted to the same credit card you used to register. We recommend reaching out to your bank to locate those funds after the refund has been processed.
Q: I used a sponsor or charity code to register, what are my options?
A: We encourage you to reach out to your sponsor or charity team directly to discuss your options.
Q: Which credit card did I use to register?
A: You may find that information on your email confirmation receipt that you received when you first registered for the event.
Q: If I choose Option 4 can I still register for the Virtual Event?
A: Yes, you will be able to register for the Virtual Event for $55.
Q: What are the perks for the Virtual Event?
A: Virtual bib, finisher medal, swag, motivation, and more!
Q: I deferred or donated my 2020 entry, how do I claim my complimentary entry code to the Virtual Duathlon?
A: You will receive a unique complimentary code via email that you must use in the coupon code field at checkout to register for the event. Please allow 3-5 business days to receive your unique code after making your cancellation decision.
Q: Please tell me more about the Life Time Foundation for Option 3.
A: When COVID-19 hit New York City, the largest school district in the country stepped up to make sure none of their 1.1 million students went hungry. Please consider donating your race entry fee so they can continue to serve 550,000 meals a day. Your gift will help offset the extraordinary expenses that the district is incurring due to this health crisis, and that are not covered by the city, state or federal governments. Funds may also be used to accelerate scratch cooking and preparation of clean, wholesome and simply prepared foods in all schools, while also achieving the elimination of the Harmful 7 categories of ingredients in all of District’s schools.
100% of your registration fee will be turned into a tax-deductible donation to the Life Time Foundation who will administer all proceeds – 100% benefiting New York City Department of Education. You will receive an email from firstname.lastname@example.org by July 19th providing an official gift receipt. The Life Time Foundation is a public charity 501(c)(3) nonprofit organization, federal tax ID: 03-0533192
Q: I booked my hotel stay at the New York City Hilton Midtown, your host hotel. What are my options?
A: The New York City Hilton Midtown will refund any pre-payments made for reservations booked with the hotel through our official room block.
Last updated 6.15.2020 2:45 PM ET.