Refund Policy
Options Below:
1. Bib Exchange - Free if done up to 96 hrs prior to Race Day, $5 after at packet pickup. Gift it & exchange race fee offline to avoid processing fees. Shirt size edits expire 10 days prior to Race Day.*
2. Event Transfer (Distance Change) - Free if done up to 96 hrs prior to Race Day, $5 after during packet pickup. No refunds in registration fees to switch down distances. Running wrong distance results in immediate DQ.*
3. Defer your Race to Next Year - Must be done 15 Days prior to Race Day and costs $10 for 5K/10Ks and $15 for all other distances.*
4. Transfer to another On Hill Events Race up to 11 months from Race Day for credit*:
$15 fee and must be done 15 days prior to race day.
5. Get a Refund if you purchased Race Insurance as your registered.
*Cash Refunds Only with Race Insurance Purchased at the time of Registration - Options must be done prior to deadlines online. You must do this by clicking the upper right hand icon of any website and selecting SELF MANAGE. We can help when we are back in the office, generally Tuesday to Thursday 10am to 4PM. However if you do not reach us you must follow the deadlines above and do it via SELF MANAGEMENT. If you email us prior to the deadline and we cannot reply until after the deadline it will be based on when we can reply back to you. See Below for details on where to click.
