Refund Policy

Options Below:

1. Bib Exchange - Free if done up to 96 hrs prior to Race Day, $5 after at packet pickup. Gift it & exchange race fee offline to avoid processing fees. Shirt size edits expire 10 days prior to RD.*

2. Event Transfer (Distance Change) - Free if done up to 96 hrs prior to Race Day, $5 after at packet pickup. No refunds in registration fees to switch down. Running wrong distance results in immediate DQ.*

3. Defer your Race to Next Year - Must be done 15 Days prior to Race Day and costs $10 for 5K/10Ks and $15 for all other distances.*

4. Transfer to another On Hill Events Race up to 11 months from Race Day for credit*:

Percent towards future race:
100% expires 60 Days prior to Race Day
90% expires 30 Days prior to Race Day
75% expires 15 Days prior to Race Day
50% expires 7 Days prior to Race Day
25% expires 4 Days prior to Race Day
No Credit at 96 hrs prior to Race Day 

If you are 96 Days prior to Race Day your only option is to transfer your bib to another racer for a $5 fee at Packet Pickup. At that point shirt sizes cannot be changed until after packet pickup. You will not be able to increase the distance but you will be able to make the race distance shorter from what is available. 

*No Cash Refunds Regardless - Options must be done prior to deadlines online. You must do this by clicking the upper right hand icon of any website and selecting SELF MANAGE. We can help when we are back in the office, generally Tuesday to Thursday 10am to 4PM. However if you do not reach us you must follow the deadlines above and do it via SELF MANAGEMENT. If you email us prior to the deadline and we cannot reply until after the deadline it will be based on when we can reply back to you. See Below for details on where to click. 

 

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